Customer Technical Support Engineer

3 weeks ago

Manila, Philippines AlphaESS Full time

Customer Technical Support Engineer AlphaESS Manila, National Capital Region, Philippines Alpha ESS is a leading provider of energy storage solutions that deliver reliable and cost-effective power to homes and businesses. Our products include batteries, inverters, and management systems that help customers save money on energy bills and reduce their carbon footprint. As a growing company, we are committed to providing the best customer service and technical support to our clients. Responsibilities Answer inbound phone, email, and chat support during assigned hours. Improve customer satisfaction by solving technical problems for homeowners and installers, and support installers during commissioning. Document received cases and follow up in a timely manner, documenting all activity in a central CRM/Help Desk software platform. Cooperate with AlphaESS field service technicians and field application engineers. Use and maintain the support knowledge base. Continuously learn and improve storage energy knowledge. Qualifications A minimum of 2 years of experience in customer support or equivalent educational background. Bachelor’s degree or equivalent work experience – preferred. Excellent verbal and written communication skills. A passion for the renewable sector. Ability to take ownership and responsibility. Understanding of electrical systems (electrical/battery). Familiarity with MS-Office; Salesforce is advantageous. Seniority level Entry level Employment type Full-time Job function Customer Service and Project Management Industries Renewable Energy Semiconductor Manufacturing #J-18808-Ljbffr

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