Customer Support Representative

3 weeks ago

Tanauan, Philippines MultiplyMii Full time

About the Company Our client is a leading online pharmacy and logistics provider based in Israel. They serve customers around the world, with a primary focus on the U.S. market. Their goal is to provide reliable, affordable access to medications, supported by excellent customer service. About the Role As a Customer Support Outbound Agent, you'll be a key part of our team, proactively engaging with customers to ensure they have an exceptional experience. Your mission will be to anticipate customer needs and provide timely support, all while building strong, lasting relationships. This role combines genuine care with a strategic sales touch to drive customer loyalty and business growth. Position Type: Full Time Schedule: Monday to Friday, 12PM to 8PM EST Responsibilities Customer Interaction. Resolving customer issues and complaints in a timely and professional manner. Order Management. Placing and adjusting orders on the company’s website Initiate outbound calls to customers to follow up on: Proactive order placement to encourage repeat purchases Abandoned cart or incomplete checkout follow-ups Product inquiries, account support, and light product information Refill reminders and prescription follow-ups Engage customers in a friendly, professional, and consultative way to strengthen trust and loyalty. Suggest relevant products, add-ons, and alternatives based on customer history or needs Present referral offers clearly and encourage customers to invite friends and family. Conduct short surveys during calls to measure satisfaction, uncover customer needs, and provide insights into areas of improvement for the company. Help customers complete orders, update account details, or resolve any issues raised during calls. Provide accurate information on product availability, shipping, and pricing to ensure confidence in ordering. Handle any incoming questions during calls, and elevate issues when necessary. Log all call outcomes, referrals, survey results, and order activity in tools like Zendesk, Google Sheets, and CRM systems to track progress. Competencies and Qualifications Must-Have 2-5 years of experience in a customer-facing role, such as customer service, telesales, or outbound calling Strong verbal and written communication skills in English, with a natural ability to engage customers in conversation. An ability to balance a genuine, customer-first approach with the drive to meet and exceed performance goals. Skilled in using customer support platforms, such as Zendesk or other CRM platforms Meticulous attention to detail and a strong ability to manage multiple follow-ups and tasks simultaneously. A self-starter who works well independently but also enjoys collaborating with a team. Nice-to-Have Experience in the Healthcare or pharmacy-related support roles. What We Offer 100% Remote Work The opportunity to support and connect with customers across the globe A flexible work environment A growing company with room for role development A collaborative team that values your input and customer insights Training and support to help you succeed and grow in the role #J-18808-Ljbffr

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