Remote Technical Support Representative

4 weeks ago

Tanauan, Philippines MCI Full time

Join MCI as a remote Technical Support Representative . This full‑time role is designed for skilled agents who can deliver clear, patient support on a 24/7 basis. Full‑timeHourly MCI is a fast‑growing, tech‑enabled business services company that specializes in customer experience, business process outsourcing, and cloud‑based solutions across healthcare, retail, government, and more. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys and drive scalability. Responsibilities Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and, when necessary, escalate complex issues. Document all interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely and effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction, and attendance. Qualifications and Requirements Must be 18 years or older and hold a high school diploma or equivalent. Prior call center experience is required. Experience working from home or remotely. Strong command of the English language (written and spoken). Typing speed of at least 20 WPM. High‑speed internet connection and a quiet, appropriate work environment. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems and troubleshooting. Excellent interpersonal and multitasking skills. Ability to self‑manage and maintain professionalism in a remote setting. Must be authorized to work in the country where the job is based. Must submit to background and drug‑screening investigations, with offers contingent on results. Residence within 80 km of our office is preferred but not mandatory for a remote role. Benefits and Compensation Competitive base salary based on experience. Health insurance covering medical, dental, and vision. Flexible work schedule and remote work options. Performance and loyalty bonuses. Paid time off, holidays, and sick leave. Employee discounts on training, technology, and more. Professional development and career growth opportunities. Company retreats, off‑site events, and social activities. EEO Statement MCI and its subsidiaries welcome applications from all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. MCI will consider candidates with criminal histories in accordance with applicable laws. Individuals with disabilities who need reasonable accommodations should contact Human Resources. MCI is committed to providing equal employment opportunities to all employees and applicants. For assistance with accommodations, please connect with Human Resources. #J-18808-Ljbffr

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