BPO Team Manager/ Team Leader

4 weeks ago

Southern Manila District, Philippines ePERFORMAX Contact Centers Corporation Full time

Responsibilities: Facilitate the development of agent performance by conducting individual coaching sessions Evaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunities Communicate and teach product updates, behavior gaps, call drivers or system issues Actively participate in weekly/bi-weekly calibration sessions Review, validate and approve requests within their authorization limits and take escalated calls Build a strong working relationship with teammates and other departments Requirements: 2-year undergraduate degree (communications arts and education majors preferred) At least 1-2 year of experience as a call center/BPO Team Managersupporting an Insurance account Excellent communication skills Experience in developing talents to its full potential Effective communication and interpersonal skills Proficient in creating reports and in using MS Office Must be willing to work flexible schedules (including weekends and holidays) #J-18808-Ljbffr

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