Senior AR Caller

3 weeks ago

Metro Manila Philippines Optum Full time

1 day ago Be among the first 25 applicants

Overview

Your role is an Accounts Receivable (AR) Specialist focused on denial management within Revenue Cycle Management (RCM). You will work on on-site assignments in Taguig, Alabang or Quezon City and support physician and hospital billing using UB-04 and/or CMS-1500 forms. This position requires prior experience in AR calling and denial resolution within a healthcare BPO environment.

Responsibilities
  • Review and analyze denied claims to determine root causes and take corrective actions.
  • Contact insurance companies to resolve outstanding claims and ensure timely reimbursement.
  • Interpret and apply payer-specific guidelines, including capitation agreements.
  • Document all actions taken on claims in the billing system accurately and promptly.
  • Collaborate with internal teams to escalate and resolve complex denial issues.
  • Maintain up-to-date knowledge of billing regulations, payer policies, and industry best practices.
  • Meet productivity and quality targets as defined by the operations team.
Qualifications & Skills
  • SHS graduate or completed at least 2 years of college.
  • Minimum of 3 years of experience as an AR Caller or Senior AR Caller in Revenue Cycle Management (RCM), with a focus on Denial Management.
  • Hands-on experience in Physician Billing, Hospital Billing, or both, using UB-04 and/or CMS-1500 forms.
  • Willing to work on-site in Taguig, Alabang or in Quezon City.
  • Experience in a BPO Healthcare Account is required.
  • Strong problem-solving abilities, including root cause analysis for claim denials.
  • Familiarity with Capitation Agreements and their impact on billing and reimbursement.
  • Excellent communication and analytical skills to interact with insurance companies and resolve issues efficiently.
What We Offer
  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits
Who We Are
  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
  • We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together

Note: Referrals increase your chances of interviewing at Optum.

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