2025-7646_Project Delivery Specialist

Job Overview

BASE OFFICE: FORD MANILA BAY

Summary: The Delivery Specialist proactively deliver the Ford Guest Experience process at an exceptional level to all Guests that come into contact with the Dealership's sales department, specifically to manage the keep me informed process, preparing the guest's car for delivery, and managing the guest's big day of car delivery. Handling guest reservations to ensuring a smooth vehicle delivery. Their responsibilities include maintaining clear communication, providing updates, and explaining product features.

Job Type: Full-time

Delivery Specialist – Ford Quezon Ave

Valenzuela, National Capital Region ₱20000 - ₱30000

Posted today

BASE OFFICE: FORD BALINTAWAK

Summary: The Delivery Specialist proactively deliver the Ford Guest Experience process at an exceptional level to all Guests that come into contact with the Dealership's sales department, specifically to manage the keep me informed process, preparing the guest's car for delivery, and managing the guest's big day of car delivery. Handling guest reservations to ensuring a smooth vehicle delivery. Their responsibilities include maintaining clear communication, providing updates, and explaining product features.

Job Type: Full-time

Procurement Delivery Specialist

Taguig, National Capital Region ₱ - ₱

Posted 1 day ago

Job Description:

Qualifications:

• Bachelor's degree (4 year course)
• Careful, strong learning ability, good execution, sense of service, sense of responsibility and strong initiative;
• Preference will be given to those who can speak Mandarin.
• Have basic procurement knowledge and be familiar with business processes.
• Proficient in office software (such as Excel) and operating related business systems;

Job Description:

• Oversee all submission general and logistics procurement requirements, track order delivery status, and accept orders:
• Respond to inquiries from other departments about procurement-related content in a timely manner;
• Assist other departments in preparing high-quality procurement application and acceptance materials;
• Track the fulfillment of all purchase orders, ensure timely delivery of purchase orders, and promptly coordinate multiple parties to clarify exceptions.
• Prepare and release the work report based on the monthly fulfillment status, includes Risk assessment, Compliance Testing, and Implement Improvement Plans;
• Conduct regular publicize for relevant processes.
• Carry out the related work arranged by other departments.

Procurement Delivery Specialist

Posted 1 day ago

Job Description

Qualifications:

• Bachelor's degree (4 year course)
• Careful, strong learning ability, good execution, sense of service, sense of responsibility and strong initiative;
• Preference will be given to those who can speak Mandarin.
• Have basic procurement knowledge and be familiar with business processes.
• Proficient in office software (such as Excel) and operating related business systems;

Job Description:

• Oversee all submission general and logistics procurement requirements, track order delivery status, and accept orders:
• Respond to inquiries from other departments about procurement-related content in a timely manner;
• Assist other departments in preparing high-quality procurement application and acceptance materials;
• Track the fulfillment of all purchase orders, ensure timely delivery of purchase orders, and promptly coordinate multiple parties to clarify exceptions.
• Prepare and release the work report based on the monthly fulfillment status, includes Risk assessment, Compliance Testing, and Implement Improvement Plans;
• Conduct regular publicize for relevant processes.
• Carry out the related work arranged by other departments.

Training Delivery Specialist

Posted 1 day ago

Job Description

Position: Training Delivery Specialist

Work Setup & Shift: Onsite | Shifting

Why join MicroSourcing? You\'ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Training Delivery Specialist, You Will

• Deliver training sessions ranging from individual coaching to large group facilitation
• Plan and adjust training schedules in response to operational needs and unforeseen changes
• Participate actively in meetings to stay aligned with team and organizational objectives
• Prepare and plan for upcoming training sessions based on current and future operational requirements
• Create and update e-learning modules and training materials to reflect current operational practices
• Recommend and implement improvements to existing training programs and materials
• Prepare comprehensive training reports and conduct post-training analysis to assess effectiveness and outcomes

What You Need: Non-negotiables

• At least 2 years in college (Associate Degree or equivalent coursework)
• Minimum of 2 years\' experience in the travel industry (Preferred but not required)
• At least 2 years of experience as a Trainer in a BPO setup, handling training delivery and facilitation
• Experience managing large groups in a blended learning environment
• Six Sigma certification is an advantage (Preferred but not required)
• Strong ability to create and develop effective learning materials tailored to operational needs

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it\'s our commitment. Our way of life. Here, we don\'t just accept your unique authentic self - we celebrate it, valuing every individual\'s contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

Service Delivery Specialist

Mandaluyong, National Capital Region ₱ - ₱

Posted today

Job Description

The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation handling, and service improvement initiatives.

Service Management & Delivery

• Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
• Monitor adherence to SLAs and performance indicators.
• Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
• Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relationship Management

• Act as a liaison between internal teams and clients, ensuring alignment on security operations and service expectations.
• Participate in regular service review meetings, assist in presenting performance metrics, and support client communication.
• Help capture and refine client feedback to improve service quality.

Process Improvement & Collaboration

• Collaborate with SOC analysts, engineers, and other internal teams to enhance service delivery processes.
• Assist in identifying workflow inefficiencies and participate in improvement initiatives.
• Help document updated procedures and changes to internal delivery standards.

Reporting & Communication

• Prepare and deliver timely and accurate reports to clients and internal stakeholders.
• Support client communications by ensuring technical updates and issue resolutions are clearly conveyed.
• Escalate urgent concerns to the MSOC Manager with proper documentation and follow-through.

Compliance & Support

• Help ensure MSOC operations are aligned with relevant policies, ISO 27001 standards, and ITIL practices.
• Participate in internal reviews and support documentation needs for audit readiness.

Qualifications

Education & Experience

• Bachelor\'s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• 1 to 3 years of experience in IT service delivery, cybersecurity operations, client support, or a related coordination/analyst role.
• Prior experience in or exposure to SOC or security operations environments is a plus but not required.

Certifications (preferred but not required)

• ITIL Foundation (preferred)
• ISO 27001 training or awareness (optional)
• CompTIA Security+, SSCP, or other entry-level security certifications are a plus

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