Hybrid Customer Service Representative

Company Information Staff Outsourcing Solutions7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu CityCebu City, Cebu6000Website: Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands. Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider. Overview: Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations. Job Responsibilities Respond to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors. Achieve and maintain a positive rapport with customers and work to give them the best possible service. Use Netsuite system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensure that correct codes are used for retrieving and inputting information. Follow up on inquiries by checking computer for delivery information. Handle the needs of customers, always striving to exceed customer expectations. Maintain punctuality and regular and reliable attendance. Protect and maintain confidentiality of company trade secrets and other confidential and proprietary information including, without limitation, customer information and sales data. Support a culture of collaboration, lead by example, and maintain a positive work environment. Other duties as assigned by management. Job Qualifications Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well organized. Strong industry product knowledge and ability to communicate technical aspects of products to a variety of customers is preferred. Previous Amazon customer service experience preferred. Able to comprehend and carry out detailed instructions. Able to work independently and use effective problem-solving skills. Professional appearance and demeanor. Intermediate to expert in using NetSuite. Computer literate in Microsoft Windows applications required with advanced knowledge of Excel preferred. May be required to work Saturdays. Some travel required; less than 10% Why apply with us? Competitive salary and may be determined and is negotiable based on your qualifications Equipped with the latest technologies Monthly Incentive Rewards on successful orders and Attendance Productivity Offers Full-time employment and Career Growth Easily accessible from almost any part of the Metro Cebu area. One (1) Day Application Process Only Service Incentive Leaves Upon Regularization Attendance Productivity Incentives Additional Hazard Pay within Qualifying Hours Stable Job with Salary Appraisals Holiday and Night Differential Premium Pay Rates Job Promotion is highly possible... if YOU have the drive. HMO/Health Insurance Work-Life Balance Free Pre-hiring Medical Laboratories Location: 7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu CityFor those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID. #J-18808-Ljbffr