Customer Service Representative- Hybrid setup

2 weeks ago


cebu, Philippines J-K Network Services Full time

Client Profile:
A Digital IT company that was build year 2001 and they are now operating for almost 25 years in the
industry. The company provide newest and innovated solutions through platforms and digital tools.
The company
Position:  Customer Service Representative
Industry: IT company
Location: Cebu IT Park, Cebu City, Cebu
Salary: Php 20,000 – Php 25,000
Schedule: Mondays- Fridays (midshift/nightshift)
Work Set up: Onsite
Benefits:
Government mandated Benefits
HMO
13 th month pay
Leave credits
other will be discuss upon job offer

Job Requirements:
Bachelor’s degree in Business management or any related
open for high-school or undergraduates
With at least 6- 1 year of work experience in Customer Service
Amenable to work in Cebu IT Park, Cebu City, Cebu
Can start As soon as possible is a big plus.

Job Responsibilities:
Handle inbound and outbound customer interactions via calls, chats, and emails
Respond to billing, domain, email, hosting, and website-related queries with professionalism,
empathy, and efficiency
Troubleshoot technical issues and provide effective, timely solutions
Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
Collect and relay customer feedback on products, services, and support experience

Recruitment Process:
Initial interview (Online)
assessment (face to face)
Final interview (face to face)
JOB OFFER



  • Cebu, Philippines TASQ Staffing Solutions Full time

    Position: Customer Service Representative - Accounting (Hybrid) | Cebu Work Setup: Hybrid (onsite only 3 times a week) Location: Cebu Why Apply? Hybrid Work Arrangement (only 3 days onsite weekly) Quarterly Performance Incentives HMO Coverage starting Day 1, plus 2 Free Dependents Comprehensive Life Insurance 20% Night Differential Pay Vacation and Sick...


  • Cebu City, Philippines TASQ Staffing Solutions Full time

    Position: Customer Service Representative - Accounting (Hybrid) | Cebu Work Setup: Hybrid (onsite only 3 times a week) Location: Cebu Why Apply? Hybrid Work Arrangement (only 3 days onsite weekly) Quarterly Performance Incentives HMO Coverage starting Day 1, plus 2 Free Dependents Comprehensive Life Insurance 20% Night Differential Pay Vacation and Sick...


  • Cebu City, Philippines J-K Network Services Full time

    Client Profile: A Digital IT company that was build year 2001 and they are now operating for almost 25 years in the industry. The company provide newest and innovated solutions through platforms and digital tools. The company Position:  Customer Service Representative Industry: IT company Location: Cebu IT Park, Cebu City, Cebu Salary: Php 20,000 – Php...


  • Cebu City, Philippines Nezda Technologies Inc. Full time

    Overview We urgently need a Customer Service Representative to join our team. This is a one-day process, and you can start immediately! Apply now! The position is based in our hybrid setup at IT Park in Cebu City. Responsibilities Handle inbound and outbound calls from any part of the globe that the call originates from Manage general reservations and...


  • Cebu City, Philippines Northwestern University Full time

    Customer Service Representatives provide essential user support, resolving product issues and enhancing customer satisfaction in a hybrid work setup. Your Role Key responsibilities include: Respond promptly and professionally to customer inquiries through the product’s ticketing system. Collaborate with customers to identify, replicate, and resolve...


  • Cebu City, Philippines Stfrancis Full time

    Customer Service Representatives provide essential user support, resolving product issues and enhancing customer satisfaction in a hybrid work setup. Your Role Key responsibilities include: Respond promptly and professionally to customer inquiries through the product’s ticketing system. Collaborate with customers to identify, replicate, and resolve...


  • Cebu, Philippines TASQ Staffing Solutions Full time

    Work setup: Hybrid Work Set-Up (only 3x onsite per week) in Cebu City Schedule: Graveyard shift/Shifting schedule Role Requirements: ● Completed at least the 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses ● Must have at least 6 months of experience in phone-based (voice) customer service...

  • HRBP Manager

    2 weeks ago


    Cebu, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid (2x a week onsite in Cebu City), but need to go onsite if needed, especially in DOLE hearing, etc. Work Schedule: Mid-shift Qualifications: > Bachelor's/College Degree in a related field > A minimum of 3 years' experience in HRBP Manager roles or Senior Team Lead positions in BPO. > Flexible to going on-site for attending DOLE...


  • Cebu City, Philippines J-K Network Full time

    Client Profile: Over 25 years of experience in leading and providing excellent solutions in digital platform. Presenting AI powered product designed to attract and meet the needs of the businesses. Position: Customer Service Representative Industry: IT Company Salary: Php20,000 – Php25,000 Location: Cebu IT Park, Cebu, City Schedule: Monday – Friday...


  • Cebu City, Philippines TASQ Staffing Solutions Full time

    Work setup Work setup: Hybrid Work Set-Up (only 3x onsite per week) in Cebu City Schedule: Graveyard shift/Shifting schedule Role Requirements Completed at least the 3rd year in college in management accounting, accounting technology, bookkeeping, or other accounting courses Must have at least 6 months of experience in phone-based (voice) customer...