Hotel Manager

POSITION SUMMARY The Hotel Manager is responsible for the overall day-to-day operations, performance, and profitability of Stonehill Suites. This role ensures the seamless coordination of all departments to deliver an exceptional guest experience consistent with the brand’s identity — boutique sophistication, personalized service, and operational excellence. The position demands a balance of leadership, financial discipline, and creative problem-solving to sustain revenue growth, uphold brand standards, and optimize resources across the property. KEY RESPONSIBILITIES 1. Operational Leadership Direct and supervise daily hotel operations across all departments. Ensure all teams (Front Office, Housekeeping, F&B, Maintenance, and Support) deliver consistent service excellence. Oversee and enforce compliance with company policies, SOPs, and brand standards. Conduct daily briefing and performance review with department heads. Monitor guest satisfaction, coordinate prompt service recovery, and ensure consistent review response management. 2. Financial & Revenue Performance Oversee hotel profitability, budgeting, and cost control. Coordinate closely with the Revenue Manager and Sales Team to achieve monthly targets on occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room). Approve weekly financial summaries, expense reports, and forecast analyses. Implement cost‑efficient operations without compromising service quality. 3. Human Resource & Team Development Supervise recruitment, performance evaluation, and staff discipline with HR. Conduct regular coaching and training sessions with supervisors and team leads. Maintain staff morale through recognition, service charge review, and reward systems tied to KPI results. Enforce code of conduct, grooming standards, and attendance discipline. 4. Guest Experience & Brand Standards Ensure personalized guest experience aligned with Stonehill’s Art Deco heritage and brand promise. Handle VIP arrangements, guest relations, and service recovery. Implement and monitor quality assurance audits and mystery check evaluations. Ensure that all guest touchpoints — from booking to checkout — reflect consistency in tone, hospitality, and design integrity. 5. Administration & Compliance Approve all departmental reports (daily sales, occupancy, audit summaries, incident reports). Coordinate with Accounting, Audit, and Compliance teams for statutory and government requirements (DOLE, BIR, LGU, Fire, Sanitation). Lead internal and external audits, ensuring readiness for inspections or accreditation visits. Manage procurement approvals, supplier evaluations, and contract renewals. 6. Strategic Planning & Development Identify business opportunities for growth, partnerships, and events. Collaborate with Marketing to plan campaigns, events, and seasonal promotions. Oversee property upgrades, refurbishments, and facility maintenance schedules. Provide operational input to the Executive Office on strategic expansion or new project feasibility. KEY PERFORMANCE INDICATORS (KPIs) Occupancy Rate ADR (Average Daily Rate) and RevPAR Guest Satisfaction / Online Review Score (Goal: 9.0+) GOP (Gross Operating Profit) vs. Target Budget Departmental Audit & SOP Compliance (≥ 90%) Staff Attendance & Retention Rate Service Charge Distribution Accuracy & Timeliness Brand Consistency and Guest Experience Audit Results CORE COMPETENCIES Strong leadership and interpersonal communication Excellent analytical, financial, and decision‑making skills Deep understanding of boutique hotel operations and guest psychology Strategic and structured management approach with a people‑first mindset Fluent in hospitality systems (PMS, POS, CRM, and audit reporting) Creative adaptability to event‑driven and lifestyle hospitality settings #J-18808-Ljbffr