Real Time Analyst | Local Account
1 week ago
Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation. Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct real-time discussions with stakeholders to address operational needs. Generate and process schedule adherence reports, implementing contingency plans as required. Collaborate with the operations team to analyze and enhance delivery processes. Contribute ideas for process and service improvement planning. Utilize trends and reports to forecast requirements. Support projects and additional duties as assigned. About You: At least 1-2 year experience as Realtime Analyst in BPO industry Must be a College Graduate Experience with Genesys Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling. Strong attention to detail and accuracy. Experience creating MS Excel reports and templates. Excellent organizational and analytical skills. Professional oral and written communication abilities. Adaptability to change with a strong attendance record. Why Join Us: At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.Ready to take the next step in your career? Apply now to become our newest Realtime Analyst and discover the possibilities that await you Company Description: Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide. #J-18808-Ljbffr
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Real Time Analyst
3 weeks ago
Mandaluyong, Philippines Remitly Full timeRemitly Mandaluyong, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Real Time Analyst role at Remitly The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring correct assignment of agents as compared to...
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Real Time Analyst
3 weeks ago
Mandaluyong, Philippines Remitly, Inc. Full timeJob Description The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities Real-time monitoring of all...
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Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱80,000 - ₱120,000 per yearJob DescriptionTheReal-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties and Responsibilities:Real-time monitoring of all queues,...
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Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per yearMain Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...
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Lead Real Time Analyst
2 weeks ago
Mandaluyong, Philippines Sutherland Full timeOverview Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Lead Real Time Analyst
2 weeks ago
Mandaluyong, Philippines Sutherland Global Full timeCompany Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Lead Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per yearCompany Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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URGENT HIRING: Real Time Analyst
7 days ago
Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearSutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...
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Sr. Associate Real Time Analyst
2 weeks ago
Mandaluyong, Philippines Sutherland Full timeOverview Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Sr. Associate Real Time Analyst
2 weeks ago
Mandaluyong, Philippines Sutherland Global Full timeCompany Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
