Content Moderation Manager

4 days ago

Cagayan de Oro, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing Position: Content Moderation - Manager Location: Cagayan De Oro Work setup & shift: Onsite | Night shift Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one for you and your dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Work with dynamic teams in a supportive, people‑first culture with company‑hosted activities and team‑building events. Work‑Life Harmony: Maintain a healthy balance between professional goals and personal well‑being. Career Growth: Build your leadership capabilities through structured development programs and career pathways. Inclusive Teamwork: Thrive in a workplace that values diversity and celebrates individuality. Your Role Oversee and support the Content Moderation team from a program‑level standpoint, ensuring operational excellence and alignment with client expectations. Manage the day‑to‑day moderation operations while being capable of performing the same duties as moderation agents when necessary. Identify and remove illegal, harmful, or inappropriate content, or escalated to higher‑level review teams as needed. Monitor live or high‑risk content and ensure timely responses to flagged issues. Analyze trends and behavioral patterns in content violations to guide preventive actions and strategy improvements. Maintain and update region‑specific sensitive vocabulary lists to reflect cultural and regulatory standards. Track operational metrics and generate detailed reports on content volumes, moderation accuracy, and violation trends. Collaborate with policy, legal, trust & safety, and other cross‑functional teams for escalations, policy updates, and workflow optimization. Stay current with changes in platform features, community standards, and local legislation, ensuring compliance and readiness across the team. What You Need Non‑negotiables Proven experience managing content moderation programs or operations. High level of program management maturity and ability to drive team performance. Demonstrated ability to coach and develop Team Leaders to meet quality and productivity targets. Client‑facing experience with strong stakeholder management and communication skills. Proficiency in English (reading and writing). Strong computer literacy and familiarity with MS Office or similar tools. Preferred skills/expertise Experience working in Trust & Safety, Risk Operations, or Policy Enforcement. Strong analytical and reporting skills to interpret moderation trends and performance metrics. Excellent judgment and decision‑making under pressure. Experience managing high‑volume, fast‑paced operational environments. Adaptability to shifting client requirements and evolving online content regulations. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. Equality is not merely a slogan—it's our way of life. Here, we don't just accept your unique authentic self—we celebrate it. Join us in celebrating YOU and your 100% For more information, visit #J-18808-Ljbffr

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