Senior Engineering Manager

2 days ago

Quezon City, Philippines Optum Full time

Senior Engineering Manager – Optum Optum Quezon City, National Capital Region, Philippines We are seeking a strategic and technically proficient Senior Manager of Engineering to lead our Voice Operations team. This role is responsible for overseeing the design, deployment, and operational support of voice services, including VoIP, SIP, unified communications, and legacy telephony systems. The ideal candidate will bring deep expertise in voice technologies, solid leadership skills, and a passion for driving operational excellence and innovation. Caring. Connecting. Growing together. Responsibilities Lead and manage a team of voice engineers and operations specialists Oversee the architecture, implementation, and maintenance of voice platforms (VoIP, SIP, PBX, SBCs, etc.) Ensure high availability, performance, and security of voice services across the enterprise Collaborate with cross‑functional teams including IT, Network Engineering, Security, and Service Desk Drive automation and modernization initiatives within voice operations Manage vendor relationships and service contracts related to voice infrastructure Develop and maintain operational KPI, SLA, and capacity‑planning metrics Provide escalation support and incident management for voice‑related issues Stay current with industry trends and emerging technologies in voice and unified communications Comply with employment contract terms, company policies, and all directives regarding work location, team changes, work shifts, flexibility, and alternative arrangements Required Qualifications 8+ years of experience in voice engineering or operations, with at least 3 years in a leadership role Solid knowledge of VoIP protocols (SIP, RTP), PBX systems, SBCs, and unified communications platforms (e.g., Cisco, Microsoft Teams) Experience with cloud‑based voice services and hybrid environments Proven track record of leading technical teams and delivering complex projects Excellent communication, organizational, and problem‑solving skills Preferred Qualifications Experience with voice monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds) Experience with automation tools and scripting (Python, PowerShell) Experience building and leveraging AI tools; familiarity with the ServiceNow platform Knowledge of regulatory compliance (e.g., E911) At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Optum is a drug‑free workplace. #J-18808-Ljbffr

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