BPO Process Excellence Lead
2 days ago
Role Description : A Quality Analyst plays a crucial role in ensuring that a company's products, services, and processes meet or exceed the established quality standards. They are responsible for conducting comprehensive evaluations, assessments, and audits to identify areas for improvement and ensure adherence to quality control measures. The primary objective of a Quality Analyst is to optimize product quality, minimize errors, and enhance customer satisfaction. Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical Reports into : (RM Designation) Senior Manager QPE Job Responsibilities : 1. Conduct quality inspections and audits: Perform regular reviews and assessments of products, services, and processes to verify compliance with quality standards and identify any deviations or areas for improvement. 2. Analyze data and generate reports: Collect, analyze, and interpret quality-related data and metrics, and communicate findings and recommendations to relevant stakeholders through detailed reports and presentations. 3. Investigate and resolve quality issues: Investigate customer complaints, product defects, or other quality-related issues, identify root causes, and collaborate with cross-functional teams to implement corrective actions and prevent reoccurrence. 4. Provide training and support: Train employees on quality control procedures, standards, and best practices, and provide ongoing guidance and support to ensure compliance and continuous improvement. 5. Collaborate with cross-functional teams: Work closely with cross-functional teams, including production, operations, engineering, and customer service, to identify quality improvement opportunities, implement quality enhancement initiatives, and resolve any quality-related challenges. 6. Stay up-to-date with industry standards and regulations: Keep abreast of industry trends, emerging quality standards, and regulatory requirements to ensure that the organization remains compliant and adopts best practices. Qualifications and Skills: Any bachelor's degree with relevant experience field such as Quality Assurance, Process Improvement and Audit. Lean Six Sigma Black Belt certification / Trained Proven experience in quality assurance or quality control roles, preferably in any domain. Strong knowledge of quality control processes, methodologies, and tools (e.g., Kaizen, Root Cause Analysis , PFD’s, 7QC, DMAIC & Lean). Proficiency in data analysis and reporting using tools such as Microsoft Excel, Power point , or other statistical analysis software. Excellent problem-solving and analytical skills, with the ability to identify trends, perform root cause analysis, and recommend effective corrective actions. Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and communicate quality-related information to both technical and non-technical stakeholders. Attention to detail and a dedication to maintaining high-quality standards throughout all aspects of work. - Ability to adapt to a dynamic and fast-paced work environment, prioritize tasks effectively, and meet deadlines. #J-18808-Ljbffr
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Process Excellence Manager
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeJob Title: CS - Center of Excellence Manager Work Set-up: On-site in BGC Taguig Schedule: Shifting schedules Role Requirements: ● Bachelor's Degree ● At least 5 years of leadership experience in BPO handling customer service operations. ● Process improvement and process framework creation. ● Experience in creating process definitions or...
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Process Excellence Manager
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOverview Job Title: CS - Center of Excellence Manager Work Set-up: On-site in BGC Taguig Schedule: Shifting schedules Qualifications Bachelor's Degree At least 5 years of leadership experience in BPO handling customer service operations. Process improvement and process framework creation. Experience in creating process definitions or frameworks...
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Quality Team Lead
4 weeks ago
Taguig, Philippines Tech Mahindra Full timeGet AI-powered advice on this job and more exclusive features. Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real...
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Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (available from Day 1) - Quarterly performance bonuses - Excellent career development opportunities with exposure to multiple accounts - Weekends off Responsibilities: - Developing and implementing operational...
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Process Excellence Manager
2 days ago
Taguig, Philippines HRTX Full timeQualifications: Must have at least a Bachelor's Degree in any field.Required: Certified Six Sigma Green Belt with experience in leading multiple process improvement initiatives.Preferred: Certified Six Sigma Black Belt and experience in handling various process improvement projects.Strong understanding of Lean and Six Sigma methodologies.At least 5 years of...
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Process Excellence Manager
2 days ago
Taguig, Philippines Google Operations Center Full timeJoin to apply for the Process Excellence Manager role at Google Operations Center . At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process...
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Process Excellence Manager
11 hours ago
Taguig, Philippines HRTX Full timeQualifications: Must have at least a Bachelor's Degree in any field. Required: Certified Six Sigma Green Belt with experience in leading multiple process improvement initiatives. Preferred: Certified Six Sigma Black Belt and experience in handling various process improvement projects. Strong understanding of Lean and Six Sigma methodologies. At least 5 years...
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Process Excellence Manager
7 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...
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Process Excellence Manager
2 days ago
Taguig, Philippines Google Operations Center Full timeJoin Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...
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Mandarin Bilingual
1 week ago
Taguig, Philippines HR TechX Corp. Full timeWe are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role. Depending on your expertise, you may manage frontline teams, lead service quality initiatives, or oversee day-to-day IT operations. This position requires a balance of language fluency, technical insight, and people management or...
