Virtual Patient Observer

1 week ago

Taguig, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱150,000 - ₱250,000 per year
Key Responsibilities:
  • Provide exceptional customer service to patients, nurses, and medical professionals.
  • Continuously monitor patients visually and communicate via two-way devices.
  • Participate in shift hand-offs, sharing relevant patient information and behaviors.
  • Document patient activity hourly and maintain accurate records in EMR and observation software.
  • Alert nursing staff immediately if a patient exhibits concerning behaviors or is a threat to self or others.
  • Offer clear explanations to patients without providing counseling or options.
  • Adhere to safety protocols and follow safe work practices.
  • Escalate issues appropriately to ensure patient safety and care quality.
Must-Haves:
  • Previous experience in a direct customer service role, demonstrating a friendly and approachable demeanor.
  • Ability to communicate effectively with patients using a microphone and headset.
  • Proficient in interpreting and following detailed written and oral instructions.
  • Experience in complex environments with the ability to escalate issues as needed.
Preferred Qualifications:
  • 1 year of clinical experience, but not required
  • Knowledge of medical terminology.
  • Digital literacy and technical proficiency in various remote work tools and platforms.
  • Awareness of cybersecurity practices and understanding of patient security to protect sensitive information.
  • Proficiency in using Patient Observation Software.
  • Open to work on a SHIFTING SCHEDULE and should be amenable to working ON-SITE

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