Remote Call Center Representative

1 week ago

Bulacan, Philippines MCI Full time

Remote Call Center Representative at MCI, located in Angeles City, PH. Position: Full‑time, hourly compensation. MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX) and Business Process Outsourcing (BPO) solutions across industries. We operate on‑site and remote contact centers worldwide. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Qualifications Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language. Typing speed of 20+ WPM. High‑speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Remote Eligibility & Equipment A high‑speed internet connection. An appropriate, quiet work environment. High language proficiency in English. Work‑from‑home experience. EEO Statement MCI is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. All employment decisions are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. #J-18808-Ljbffr

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