Inbound Sales Supervisor

5 days ago

Santo Rosario Bulacan, Philippines Remote Employee PH Full time ₱1,200,000 - ₱1,500,000 per year

Remote Employee BPO has an outstanding opportunity for you

Role: Inbound Sales Supervisor

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Responsibilities:

Leadership & Coaching

  • Supervise and lead a team, ensuring strong team morale, engagement, and productivity.
  • Provide Real-Time Coaching: Monitor live calls and call recordings to deliver immediate, constructive feedback focused on improving close rates and promoting club membership.
  • Conduct 1:1 Performance Reviews: Hold regular individual coaching and feedback sessions with reps to address performance gaps and drive continuous improvement.
  • Manage Training & Onboarding: Partner with the program trainer to support and reinforce remote training activities, ensuring all reps are productive and fluent in sales techniques by the end of the initial training phase.

Operations & Performance Management

  • Drive Core Metrics: Own the team's performance against key metrics, specifically Order Close Rate (70%) and Average Handle Time (of 10 minutes).
  • Real-Time Floor Management: Actively monitor team performance dashboards and (Workforce Management) tools to manage adherence, occupancy, and call queue volume.
  • Reporting: Track, analyze, and report on daily and weekly team performance metrics, providing summarized insights and action plans to senior management.
  • Troubleshooting: Serve as the first point of escalation for complex customer issues, remote technology problems, and CRM data accuracy questions.

Performance Metrics & Expectations

  • Team Order Close Rate: Consistently maintain or exceed the goal.
  • Coaching Impact: Demonstrate measurable improvement in rep performance month-over-month.
  • Attendance/Adherence: Maintain excellent team adherence and minimize unexcused absences (critical in a remote pilot).
  • Successful Program Delivery: Ensure the team meets all objectives and data capture requirements by the pilot's end date.

Required Experience:

  • Proven experience in a supervisory or team lead role within an inbound sale, call center, or customer service environment.
  • Demonstrated ability to coach to performance metrics and drive sales results in a fast-paced setting.
  • Exceptional organizational skills, with the ability to manage real-time queues and long-term performance improvement plans simultaneously.
  • Proficiency with remote technology (e.g., MS Teams, Zoom, VPNs) and call center and tools.
  • Strong verbal and written communication skills; capable of delivering clear and motivating feedback remotely.

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