BPO - Product Trainer
5 days ago
Join our team as a Training Specialist for the AirDoctor Program and help shape the next generation of top-performing agents You’ll design engaging training sessions, guide new hires through their journey, and make real impact by bridging learning to production success. If you’re passionate about people development and thrive in a dynamic environment, this role is for you. Key Responsibilities Facilitate classroom and virtual training sessions for new hires, ensuring an engaging and productive learning environment. Develop and implement learning materials, assessments, and coaching plans tailored to trainee needs. Serve as the subject matter expert (SME) during the transition phase from training to operations. Communicate process updates, system changes, and new procedures within the AirDoctor program. Collaborate regularly with the Resident Training Team to align training initiatives and standards. Flex to agent role when necessary to: Assist clients in scheduling appointments with preferred clinics or doctors. Handle inquiries via calls, chat, or email in accordance with AirDoctor standards. Process payment requests accurately and efficiently. Uphold patient confidentiality and data privacy at all times. Provide comprehensive progress reports on trainee performance, challenges, coaching sessions, and KPI trends. Identify and report system bugs or process gaps that may affect trainees and frontline agents. Perform other tasks as directed by the management and the Resident Training Department. Qualifications Educational Background Completed at least 2 years of tertiary education Preferably a College Graduate or Vocational Course Graduate Experience Minimum of 6 months training experience , preferably in a BPO or healthcare-related program At least 6 months experience in Customer Service or Healthcare account Skills & Competencies Outstanding communication and presentation skills Proficient in MS Office Suite and Zoom Workspace Strong reporting, documentation, and people management skills Exceptional problem-solving, analytical, and critical thinking abilities Personal Attributes Adaptable, innovative, and resourceful in fast-paced environments Demonstrates professionalism, respect, and empathy in all interactions Passionate about learning and developing others Working Conditions Onsite work setup Opportunity to work closely with both the Training and Operations teams in a collaborative and dynamic environment. #J-18808-Ljbffr
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Product Trainer
2 weeks ago
, Pampanga, Philippines CO Careers Full timeJoin to apply for the Product Trainer role at CO Careers . Quick Rundown: We’re looking for a dynamic trainer to shape the skills and success of our employees. If you have a passion for training, an ability to engage learners, and a solid grasp of facilitation techniques and instructional design, we’d love to meet you! Position Title: Product Trainer...
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Product Trainer
1 week ago
, , Philippines RippedBoxStation Full timePosition: Product Trainer Hours per week: 40 Hrs/week Schedule: TBD Responsibilities Design, develop, and deliver training programs focused on product knowledge, customer service skills, and operational procedures. Conduct training sessions for new hires and existing employees to ensure up‑to‑date product understanding. Collaborate with operations and...
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Product Trainer
2 weeks ago
, Pampanga, Philippines CO Careers Full timePosition Title: Product Trainer (Healthcare) Work Set Up: On-site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35, Philexcel Business Park, Clark, Pampanga Quick Rundown We are seeking a Product Trainer to design and deliver training programs, create instructional materials, and coach employees on procedures and...
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Product Trainer
5 days ago
, Metro Manila, Philippines Rippedboxstation Full timePosition: Product TrainerNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary We are looking for a highly skilled Product Trainer to develop and deliver training programs that enhance the knowledge and skills of customer service representatives in a BPO environment. The ideal candidate will be responsible for onboarding new hires, providing ongoing product...
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Communications Trainer
1 week ago
, Bulacan, Philippines TASQ Full timeCARE Specialist (Communications Trainer) | MOA Pasay | Onsite Work Setup: 100% Onsite (MOA Pasay) Work Schedule: Graveyard Shift Requirements College Graduate of any course At least 2 years of BPO experience (Minimum Qualification) At least 1 year of Foundation Skills/Product Training Experience Open to ESL and LPT experience with minimum qualification of 2...
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Customer Success Trainer
3 weeks ago
, Metro Manila, Philippines Wing Assistant Full timeAbout the Role We are seeking a Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success. The ideal candidate has prior experience coaching CSMs or similar...
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Urgent-Sales Trainer
2 days ago
A. S. Fortuna St, Mandaue City, Cebu, Philippines Yeetiq Full time ₱30,000 - ₱60,000 per yearCompany Description We are committed in finding great people, simplifying processes and maximizing performance. We bank on every member of our team to live by our corporate culture of integrity, results-driven, endless learning, innovation, and true teamwork. -Yeetiq Job Description We are looking for a Sales/Product Trainer to design and deliver training...
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Trainer
6 days ago
Philippines Expand Force IT Solutions Inc Full time ₱600,000 - ₱1,200,000 per yearInterested applicants should send their resume/CV to Job Summary:The Trainer is responsible for delivering engaging, effective, and role-specific training programs to support the successful onboarding and development of new and existing employees. This includes conducting training sessions, coordinating learning activities, and providing feedback to enhance...
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Technical Product Trainer
2 days ago
Quezon Ave, Quezon City, Metro Manila, Philippines Hummingbot Full time ₱1,500,000 - ₱3,000,000 per yearCompany Description Hummingbot FoundationNot-for-profit foundation that coordinates community maintenance of the Hummingbot open source software, freely available under the Apache 2.0 license.Our mission is to democratise algorithmic trading. Together, we make sophisticated high-frequency trading strategies freely available to everyone in the world. Job...
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, Laguna, Philippines JobsAvenuePH Full timeOverview Start Your BPO Career at Concentrix Nuvali, Sta. Rosa! Looking for a career that combines growth, convenience, and a supportive environment? At Concentrix Nuvali , we provide world-class training, competitive benefits, and opportunities to work with global brands — all in a modern and eco-friendly business district in Laguna. Why Nuvali, Sta....
