BPO - Product Trainer

4 weeks ago

Laguna Philippines Yngen Datacom Corp. Full time

Join our team as a Training Specialist for the AirDoctor Program and help shape the next generation of top-performing agents You’ll design engaging training sessions, guide new hires through their journey, and make real impact by bridging learning to production success. If you’re passionate about people development and thrive in a dynamic environment, this role is for you. Key Responsibilities Facilitate classroom and virtual training sessions for new hires, ensuring an engaging and productive learning environment. Develop and implement learning materials, assessments, and coaching plans tailored to trainee needs. Serve as the subject matter expert (SME) during the transition phase from training to operations. Communicate process updates, system changes, and new procedures within the AirDoctor program. Collaborate regularly with the Resident Training Team to align training initiatives and standards. Flex to agent role when necessary to: Assist clients in scheduling appointments with preferred clinics or doctors. Handle inquiries via calls, chat, or email in accordance with AirDoctor standards. Process payment requests accurately and efficiently. Uphold patient confidentiality and data privacy at all times. Provide comprehensive progress reports on trainee performance, challenges, coaching sessions, and KPI trends. Identify and report system bugs or process gaps that may affect trainees and frontline agents. Perform other tasks as directed by the management and the Resident Training Department. Qualifications Educational Background Completed at least 2 years of tertiary education Preferably a College Graduate or Vocational Course Graduate Experience Minimum of 6 months training experience , preferably in a BPO or healthcare-related program At least 6 months experience in Customer Service or Healthcare account Skills & Competencies Outstanding communication and presentation skills Proficient in MS Office Suite and Zoom Workspace Strong reporting, documentation, and people management skills Exceptional problem-solving, analytical, and critical thinking abilities Personal Attributes Adaptable, innovative, and resourceful in fast-paced environments Demonstrates professionalism, respect, and empathy in all interactions Passionate about learning and developing others Working Conditions Onsite work setup Opportunity to work closely with both the Training and Operations teams in a collaborative and dynamic environment. #J-18808-Ljbffr

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