HR Delivery Operations Support Business Analyst, Officer

4 weeks ago

Taguig, Philippines Citi Full time

Overview

HR Delivery Operations Support Business Analyst, Officer – Hybrid based in Manila, Philippines. Citi Taguig, National Capital Region, Philippines.

HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team’s proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employees by leveraging technology to provide simple and effective employee focused processes. This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking. The role is an intermediate level position providing operations support services and acting as a liaison between operations staff, relationship managers, project managers, custodians and clients.

Working in an agile environment, you will partner with project managers and specialists supporting process change.

Responsibilities
  • Update help content used by Knowledge Hub end users to service client inquiries, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Ensure consistent application of team process controls
  • Fulfilling the clients’ necessities while providing an exceptional client experience and meeting specific metrics
  • Appropriately assess risk when business decisions are made, demonstrating consideration for Citi’s reputation and assets, driving compliance with applicable laws and policies, and escalating, managing and reporting control issues with transparency
Qualifications
  • 2-5 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Clear and concise written and verbal communication
  • Education: Bachelor’s degree/University degree or equivalent experience
Benefits
  • Physical and mental well-being programs, telehealth options, health advocates, confidential counseling (coverage varies by country)
  • Expanded Paid Parental Leave Policy
  • Learning and development resources to grow skills and knowledge
  • Generous paid time off packages
  • Volunteer opportunities with Citi employees worldwide

Note: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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