HR Core Operations Support Analyst
2 weeks ago
Overview
HR Core Operations Support Analyst (Taiwanese-speaking), Officer – Citi Taguig, National Capital Region, Philippines
Role: intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the HR Operations - Core Team. Serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. Objective: provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities- Update help content used by Knowledge Hub end users to service client inquiries, as needed
- Execute work assigned such as processing of employee requests related to HR services. Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with the resolution/delivery of the request
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Ensure consistent application of team process controls
- Fulfilling the requester’s necessities while providing an exceptional requester experience as measured by specific metrics
- Appropriately assess risk when business decisions are made, driving compliance with applicable laws and Citi policies, escalating, managing and reporting control issues with transparency
- 2-5 years of relevant experience
- Knowledge of Taiwanese language (Speak, Read/Comprehend, Write)
- Working knowledge and experience in the use of ServiceNow and HR human capital management systems
- Understanding of HR processes in large multinational institutions
- Proficient in Microsoft Office
- High level knowledge of industry standards and practices
- Ability to work unsupervised and adjust priorities quickly
- Clear and concise written and verbal communication skills
- Self-motivated and detail oriented
- Strong organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Most Relevant Skills: Please see the requirements listed above.
Other Relevant Skills: Traditional Chinese
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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