Merchant Operations Specialist

3 weeks ago

Pasig, Philippines Optimum Info Solution Full time

Overview The Merchant Success plays a critical end-to-end role in building, growing, and nurturing high-impact partnerships with Grab’s merchant partners. This role combines sales acquisition, strategic relationship management, and performance growth—ensuring merchants thrive on the Grab platform across services such as GrabFood, GrabMart, GrabExpress, and GrabPay. Merchant acquisition Identify and prospect new merchant partners through various channels (fieldwork, referrals, digital leads, events). Conduct outbound calls and in-person pitches to merchant owners, managers, or decision-makers. Drive end-to-end onboarding: from contract signing and document collection to system encoding and training. Ensure merchants are properly setup on the platform with initial marketing support and in-store visibility. Relationship management Build strong, trust-based relationships with merchant partners to drive retention and satisfaction. Serve as the main point of contact for merchant concerns, escalations, or operational issues. Conduct regular business reviews to assess merchant performance and identify growth opportunities. Advocate for merchant needs internally, working with operations, marketing, and product teams. Performance growth Use data insights to recommend campaigns, ads, and product solutions that improve merchant performance. Strategically upsell Grab’s ecosystem products (GrabAds, GrabFinance, GrabPay, GrabExpress, etc.). Partner with merchants to execute marketing initiatives and growth strategies. Reporting and collaboration Maintain updated records of merchant interactions, performance, and pipeline status. Submit regular reports and updates on key metrics and account health. Stay updated on market trends, competitor activities, and industry best practices. Qualifications Bachelor’s degree in Business, Marketing, or related field. 2–4 years of experience in business development, account management, or sales. Strong interpersonal, negotiation, and communication skills. Data-driven mindset with ability to interpret performance metrics and build actionable plans. Organized, proactive, and results-oriented with a strong sense of ownership. Experience in FMCG, tech platforms, or e-commerce industries is a plus. KPIs / Success Metrics Number of new merchants onboarded and activated. Merchant retention and satisfaction scores. Merchant GMV (Gross Merchandise Value) growth. Cross-sell and product adoption rates. Timeliness and quality of issue resolution. #J-18808-Ljbffr

  • Merchant Acquisition Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia United Bank (AUB) Full time ₱250,000 - ₱500,000 per year

    The Merchant Acquisition Specialist is responsible for the sign up of new merchant clients, to enable these merchants to accept QR payments and generate business for the bankQualifications and Competencies:Graduate of a four-year business-related college programNo previous work experience requiredMust have effective communication and interpersonal skillsMust...

  • Merchant Experience Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Link Business Process Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job description:CORE FUNCTION:Acts as a liaison and support between merchants and different teams/departments to ensure that all questions and concerns (technical and non-technical) are addressed and resolved promptly.Responds to all merchants in a timely manner and brainstorms with operations team for proactive solutions to avoid customer...

  • Merchant Acquisition Officer

    7 days ago

    Pasig, National Capital Region, Philippines TayoCash Incorporated Full time ₱400,000 - ₱800,000 per year

    Role OverviewAs a Merchant Acquisition Officer, you won't just beacquiring merchants— you'll be owning the growth of a key segment of our business. You'll think beyond sales targets to shape acquisition strategies, influence internal teams, and deliver an excellent merchant onboarding experience that reflects our values and regulatory responsibilities.Key...

  • Assistant Manager, Merchant Operations

    2 weeks ago

    Pasig, Philippines Grab PH Full time

    Company Description Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving...

  • Merchant Acquisition

    6 days ago

    Pasig, Philippines Monroe Consulting Group Full time

    Executive Recruitment Firm Monroe Consulting Group Philippines is recruiting on behalf of a financial technology company in the Philippines, operating as an Electronic Money Issuer licensed by the Bangko Sentral ng Pilipinas. They provide financial services through their e-wallet and develop payment solutions for businesses nationwide. Job Summary Our client...

  • Merchant Coordinator

    1 day ago

    Pasig, National Capital Region, Philippines EnablesGROUP Full time ₱276,000 - ₱288,000 per year

    WERE URGENT HIRING MERCHANT COORDINATORWork Set up: Onsite/field workLocation: Eastwood & Arcovia Pasig (Vice Versa)Schedule: Dayshift 9:00 AM - 6:00PMSalary: Php 23,000 - Php 24,000Project Duration: 3 months, with the possibility of extension or absorption depending on work performanceRequirements:At least 1-2 years' experience in Merchant Coordinator,...

  • Sales Manager – Xpress Merchants

    1 day ago

    Pasig, National Capital Region, Philippines Xpress Super App Full time ₱900,000 - ₱1,200,000 per year

    Sales Manager – Xpress MerchantsPasig, Metro ManilaFull-Time | Field WorkAbout XpressXpress is a fast-growing mobility and delivery platform dedicated to making everyday life easier and more connected. From transport and logistics to food and essential services, we focus on providing reliable, affordable, and accessible solutions for our customers. Powered...

  • Senior Analyst, Merchant Analytics

    4 weeks ago

    Pasig, Philippines Grab Full time

    About Grab and Our Workplace Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the...

  • KYC and KYB Specialist

    1 week ago

    Pasig, National Capital Region, Philippines PL Products Full time ₱900,000 - ₱1,200,000 per year

    The KYC and KYB Specialist will be conducting the customer due diligence and Risk Assessment of all types of merchants, third parties associated with the company. He/she will play the essential role in ensuring the good reputation of Veritas Pay and must have the analytical power to help the other related department decide with whom Veritas Pay should/...

  • Senior Analyst, Merchant Analytics

    1 day ago

    Exquadra Tower, Pasig City, Philippines Grab Full time ₱1,500,000 - ₱3,000,000 per year

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...