Network Operations Center Engineer

6 days ago

Manila, Philippines Smart Solutions Technologies - SST Full time

Overview Network Operations Center Engineer (NOC) At Smart Solutions Technologies (SST) we are a global leader in third-party IT technical support, dedicated to keeping businesses on the cutting edge. We provide third-party IT support and services to our clients globally. Department: Network Operations Center (NOC) Shift: 24x7 Rotational Role Overview The L1 NOC Engineer will monitor, troubleshoot, and perform basic operations support for Nokia DWDM (Dense Wavelength Division Multiplexing) networks. This role involves first-line fault detection, ticket creation, escalation to L2/L3 teams when necessary, and ensuring high network availability and performance. Responsibilities Network Monitoring: Monitor alarms, events, and performance KPIs on Nokia DWDM equipment via NMS (Network Management Systems) like Nokia 1350 OMS. Use monitoring tools to detect faults and degradations proactively. Fault Management: Perform initial diagnosis of DWDM network issues. Log, categorize, and prioritize incidents and requests in the ticketing system (e.g., ServiceNow, Remedy). Provide first-line troubleshooting (remote checking, basic config validations, link status checks). Escalation and Coordination: Escalate complex faults to L2/L3 or Field teams following defined SLA timelines. Coordinate with field engineers and vendors for fault rectification activities. Maintenance and Support: Assist in planned maintenance windows (PMWs) and provide support for scheduled upgrades or patching activities. Validate post-maintenance network health. Reporting: Prepare and share shift-wise handover reports and fault summary reports. Update technical documentation and operational procedures when necessary. Technical Skills Understanding of DWDM technologies (wavelengths, amplifiers, ROADMs, OTN concepts). Hands-on with Nokia DWDM platforms like 1830 PSS (Photonic Service Switch). Basic knowledge of network management tools (Nokia 1350 OMS, NFM-T). Familiarity with optical performance metrics like OSNR, BER, PMD, etc. Basic TCP/IP, Ethernet, and IP networking knowledge. Qualifications Bachelor's degree in Electronics, Telecommunications, or related field. 0–2 years of experience in NOC operations or optical network support. (preferably 12 months) Nokia certifications (like NSP or 1830 PSS training) are a plus. Soft Skills Strong communication and analytical skills. Ability to work under pressure in a shift-based environment. Problem-solving attitude and eagerness to learn. Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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