Senior Continuous Improvement Engineer

2 weeks ago

Calamba, Philippines Asurion Full time

The Senior Continuous Improvement Engineer leads enterprise-wide initiatives to improve operational efficiency, reduce waste, and enhance quality across TCP. Utilizing Lean, Six Sigma, and other proven methodologies, the role drives process optimization efforts in production, supply chain, and business support functions. This includes identifying and resolving inefficiencies, minimizing process variation, streamlining workflows, and supporting automation or digital transformation efforts. Working closely with cross-functional teams, the role ensures alignment of improvement initiatives with strategic business goals, enhances customer satisfaction, and fosters a culture of accountability, innovation, and continuous learning. The role shall demonstrate expertise in change management and performance improvement, and initiates guidance for employees through mentoring and training workshops.
Key Accountabilities:

  • Lead and facilitate improvement projects across production and business process areas using Lean, Lean Six Sigma, and PDCA/PDSA methodologies.
  • Identify performance gaps and process inefficiencies through data analysis, value stream mapping, Gemba walks, and stakeholder input.
  • Develop and implement sustainable solutions to reduce waste, improve quality, and increase speed and productivity.
  • Coach, mentor, and train cross-functional teams on continuous improvement tools, techniques, and problem-solving approaches.
  • Standardize best practices across departments and ensure proper documentation of new/improved processes.
  • Collaborate with leadership to ensure continuous improvement initiatives are aligned with business objectives and key performance goals.
  • Support automation and digital transformation initiatives that improve transactional or operational workflows.
  • Monitor post-implementation performance and ensure proper control mechanisms are in place to sustain improvements.
  • Lead root cause analysis and corrective action and preventive action activities, especially in areas of recurring quality, delivery, or efficiency issues.
  • Promote a continuous improvement culture through communication, engagement activities, and recognition of improvement efforts.
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