Provisioning Specialist

4 weeks ago

Makati, Philippines Pax8 Full time

Pax8 Makati, National Capital Region, Philippines Join to apply for the Provisioning Specialist role at Pax8 No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Position Summary The Provisioning Specialist ensures timely delivery of orders and proactively communicates with Pax8 partners with order encounter delays. They follow processes for manual provisioning and known API errors, as well as communicate with internal and external stakeholders. The Specialist learns new skills on the job and documents processes for consistent delivery. This role is based in Makati City, Metro Manila. Employees are expected to work onsite. Essential Responsibilities Communicate with internal and external stakeholders the reason for any delays and set expectations for resolution. Resolve API errors on automated orders. Follow processes to manually provision orders for a sub-set of products. Document solutions on any new errors. Report trending provisioning errors to Management. Collect or update data within projects. Support new team members by providing training on processes and being a point of contact for initial questions. Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programms, receiving peer or manager coaching, taking on stretch projects or on-the-job training. Ideal Skills, Experience, and Competencies At least two (2) years’ experience in a technical and/or customer service environment. Creative problem-solving skills combined with the ability to provide quick resolutions to problems. Previous experience working in a ticket management system or using an OMS tool. Highly organised detail-oriented with an ability to prioritise and handle multiple tasks and projects simultaneously. Ability to grasp complex ideas and change direction quickly in a fast-paced environment. Excellent verbal and written communication skills with the ability to communicate at all levels. Why join Pax8? Additional 2 weeks of bonus leave every year, available from your first day. Private Health Insurance for all employees. Unlimited growth through L&D programs in an environment that fosters internal promotions. Paid Certifications fully funded by Pax8. Inclusive community with donation matching program, DEI-B events, and employee resource groups. About Us Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products. Equal Opportunities Pax8 is an equal opportunities employer and welcomes individuals who possess the appropriate requirements to work within the country the role is based in. Applicants will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. #J-18808-Ljbffr

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