Call Center Representative

3 hours ago


Cebu City, Philippines Moder Full time

Call Center Representative – Moder Billing Account Representative Location: 1 Nito Tower, Archbishop Reyes Avenue, Cebu City Walk‑In Schedule: Monday to Saturday, 10:00 AM – 5:00 PM Why You’ll Love Working With Us 25,000 Sign‑On Bonus Fixed Weekends Off Day 1 HMO Coverage + 1 Dependent Equipment Provided Competitive Salary Package Career Growth Opportunities Generous Leave Benefits Welcome Gift on Your First Day Who We’re Looking For College Level / Undergraduates / Graduates 12 years BPO experience in Billing & Collections Strong attention to detail and problem‑solving skills Excellent communication and presentation skills Basic computer navigation skills Key Responsibilities Handle inbound and outbound calls related to mortgage servicing. Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates. Resolve customer complaints and concerns in a timely and professional manner. Educate customers on mortgage processes, policies, and available options. Document all customer interactions accurately in the system. Collaborate with internal departments to ensure prompt resolution of issues. Maintain compliance with federal and state mortgage servicing regulations. Meet performance metrics including call quality, customer satisfaction, and productivity. What To Bring Updated Resume Valid IDs or relevant documents Walk‑In & Get Hired the Same Day No long waits. No complicated steps. Just walk in,, and start your journey with us #J-18808-Ljbffr



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