Contact Center Circle Lead
5 days ago
Overview The Retail Banking Operations in ING’s largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture. We are looking for a driven leader of Retail Bank Operations (Daily Banking, Savings and Investments, Credit and Loan Products, Client Life Cycle, Contact Center and Chat Support, etc.) that can deliver operational excellence and drive change. You will be in a unique and challenging position that requires running the operations, scaling the organization, and engaging and developing our people. Job Description Leads a Circle mostly consisting of customer loyalty teams (CLTs) and takes responsibility to facilitate the division of work volume (and customer/ product groups) over the CLTs Setting up new retail banking operational processes and services while adapting operating models and organization design as the business matures Ensures a deepening of the relevant field of knowledge and of expertise within the Circle to offer customers the very best services possible Motivates team members who are part of self-steering teams to support employees in achieving their ambitions Coach, mentor, motivate, challenge, develop and recognize CLTs on a continuous basis Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working Fosters collaboration within the CLTs and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network. Understands and consistently applies Step Up Performance Management (planning, coaching, review, and appraisals) and has continuous conversations with direct reports Knows how to have the right people at the right time at the right place, which means anticipating attrition Knows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions. Drives the circle to achieve key performance targets Experience and Education Requirements A college graduate with 5+ years’ relevant experience in managing a team in a Contact Center, Banking and Financial Services industry, ideally in a Shared Service environment. Outstanding customer service skills and dedication to providing exceptional customer care. Risk awareness and ability to interpret research results and determine which mitigation measures should be designed and implemented following the research results. Independent, analytical thinker with natural curiosity and a desire to improve. A growth mindset, ability to get people on board and influence change. Proactive and a self-starter with a Can-Do and Positive mind-set. Overall, you have a healthy work ethic and a willingness to collaborate. Strong organizational and cultural sensitivity. Ability to work remotely in multiple countries and ensure different cultures work together as one team, considering different cultures, languages and time zones. Ability to display flexibility to teams and adapt plan, approach and behavior to different needs, cultures, and situations. #J-18808-Ljbffr
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Circle Lead, Mortgages Applications
1 week ago
Makati City, National Capital Region, Philippines ING Full time ₱2,000,000 - ₱2,500,000 per yearJob OverviewThe Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance...
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Global Circle Lead
1 week ago
Makati, Philippines ING Group Full timeOverview The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company, and expanding our banking capabilities. As a Global Circle Lead, you will be responsible to lead and manage...
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Global Circle Lead
2 weeks ago
Makati, Philippines ING Group Full timeOverview The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company, and expanding our banking capabilities. As a Global Circle Lead, you will be responsible to lead and manage...
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Contact Center Solutions Manager
2 weeks ago
Makati, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite Shift: Shifting Schedule Responsibilities: RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...
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Contact Center Solutions Manager
2 weeks ago
Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite Shift: Shifting Schedule Responsibilities:RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.Proposal Development: Lead the creation of high-quality proposal documents,...
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Asst. Outlet Manager
3 weeks ago
Makati, Philippines Shangri-La Hotels and Resorts Full timeOverview Makati Shangri-La, Manila Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary...
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Finance Services Lead
2 weeks ago
Makati, Philippines ING Group Full timeCOOF Finance Circle Lead (AVP/VP) Overview The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company, and expanding our banking capabilities. As a Circle Lead, you will be...
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Site Manager
6 days ago
Makati, Philippines Michael Page Full timeSite Manager - FinTech Contact Center at Michael Page About Our Client A global organization expanding its customer service operations in the Philippines, focused on delivering high-quality support and operational excellence across financial services and technology sectors. Job Description Launch and manage a new contact centre in Makati Recruit, train, and...
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Appointment Setter
1 week ago
Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱200,000 - ₱400,000 per yearCompany DescriptionLoop Contact Solutions is a Philippine call center that delivers high-quality American-style services for a fraction of the cost. Our mission is to provide world-class customer support, effective retention, and powerful sales to help businesses expand and retain their customer base while increasing profits. Located in Manila, the #1 call...
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Dermatology & Phototherapy Center Nurse
2 weeks ago
Makati, Philippines Makati Medical Center Full timeThe Registered Nurse, Dermatology & Phototherapy Center Nurse is responsible for the delivery of safe & quality patient care to patients under the supervision of the Center Department Manager matrixed with the Nursing Clinical Department Manager. His/Her duties and responsibilities include (but are not limited to): Taking and recording vital signs before,...
