Circle Lead, Mortgages Applications

1 week ago

Makati City, National Capital Region, Philippines ING Full time ₱2,000,000 - ₱2,500,000 per year

Job Overview

The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture.

We are looking for a driven leader of Retail Banking Operations (Daily Banking, Savings and Investments, Credit and Loan Products, Client Life Cycle, Contact Center, and Chat & Voice Support, etc.) that can deliver operational excellence and drive change. You will be in a unique and challenging position that requires running the operations, scaling the organization, and engaging and developing our people.

Key Responsibilities

Leads a Circle mostly consisting of Contact Center Professionals or Customer Loyalty Members and takes responsibility to facilitate the division of work volume (and customer/ product groups) over the CLTs.

Setting up new retail banking operational processes and services while adapting operating models and organization design as the business matures.

Ensures a deepening of the relevant field of knowledge and of expertise within the Circle to offer customers the very best services possible.

Drives the circle to achieve and exceed key performance targets. Creates a Customer Centricity Culture with the customer at its core and a winning performance culture

Proactive in driving performance improvements, data driven mindset, capable of performing RCA, defining relevant actions and successful execution

Coach, mentor, motivate, challenge, develop and recognize contact center members on a continuous basis, while at the same time ensuring member adherence.

Enables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of Working.

Fosters collaboration within Retail Operations and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network.

Understands and consistently applies Step Up Performance Management (planning, coaching, evaluation) and has continuous conversations with direct reports

Knows how to have the right people at the right time at the right place, which means anticipating on the attrition.

Knows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions.

Plays an important role in implementing the flexible workforce arrangements within Retail Operations

  • Australian Mortgage Loan Processor

    1 week ago

    Makati City, National Capital Region, Philippines Rocket Services Full time ₱360,000 - ₱720,000 per year

    Join Our Mortgage Loan Processing Training AcademyAre you looking to advance your career in the mortgage industry? We're launching a 2-month intensive training academy focused on Australian mortgage loan processing, and we're looking for experienced and driven individuals to join our next batchAbout the Training ProgramThis comprehensive program will cover...

  • Mortgage Broker Admin Support

    4 days ago

    Makati City, National Capital Region, Philippines Lendi Services Inc. Full time ₱80,000 - ₱120,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform , a national network of 1,300 brokers, 230 retail stores, a team of...

  • Senior Mortgage Broker Assistant

    3 days ago

    Makati City, National Capital Region, Philippines RunRemote Full time A$2,500 - A$3,500

    Looking for candidates from the Philippines Position: Senior Mortgage Broker AssistantWork hours: 9:00 AM - 6:00 PM Sydney TimeCompensation range: AU$2,500 – $3,500/monthAt RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada...

  • Senior Mortgage Broker Specialist

    3 days ago

    Makati City, National Capital Region, Philippines RunRemote Full time A$2,500 - A$3,500

    Looking for candidates from the Philippines Position: Senior Mortgage Broker SpecialistWork hours: 9:00 AM - 6:00 PM Sydney TimeCompensation range: AU$2,500 – $3,500/monthAt RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada...

  • purchasing head

    4 days ago

    Quezon City, National Capital Region, Philippines CIRCLE SQUARE BUILDERS INC Full time ₱1,200,000 - ₱3,600,000 per year

    About the role As the Purchasing Head at Circle Square Builders Inc', you will be responsible for overseeing the procurement and inventory management activities for this leading construction firm based in Quezon City, Metro Manila. In this full-time position, you will play a crucial role in ensuring the efficient and cost-effective sourcing of materials and...

  • Training Manager — Mortgage Operations

    4 days ago

    Makati City, National Capital Region, Philippines Rocket Services Full time ₱1 - ₱2 per year

    The OpportunityWe're hiring an experienced Training Manager to design, deliver, and continuously improve training for our loan processors and parabrokers in the Australian mortgage space. You'll own onboarding, upskilling, and quality coaching—so new hires ramp quickly and the whole team stays sharp on lender policy, serviceability, compliance, and client...

  • Mortgage Broker Admin Manager

    1 week ago

    Makati City, National Capital Region, Philippines Lendi Services Inc. Full time ₱80,000 - ₱120,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • Mortgage Broker Admin Manager

    6 days ago

    Makati City, National Capital Region, Philippines Lendi Group Full time ₱120,000 - ₱180,000 per year

    Company DescriptionLendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of...

  • AU Senior Mortgage Broker Specialist

    4 days ago

    Makati City, National Capital Region, Philippines RunRemote Full time A$2,500 - A$3,500

    Looking for candidates from the Philippines Position: AU Senior Mortgage Broker SpecialistWork hours: 9:00 AM - 6:00 PM Sydney TimeCompensation range: AU$2,500 – AU$3,500/monthAt RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK &...

  • Mortgage Back Office Support

    6 days ago

    Quezon City, National Capital Region, Philippines YML Group Outsource Manila Inc. Full time ₱400,000 - ₱600,000 per year

    We are seeking a highly organised and detail-oriented individual to join our team as a Mortgage Back Office Support specialist. In this role, you will play a critical part in ensuring smooth and timely mortgage application processing, working closely with brokers, lenders, and clients throughout the loan journey—from submission to settlement.Experience &...