Japanese Bilingual Support

2 weeks ago

Metro Manila Philippines Hytech Consulting Management Full time

The Role: The role involves processing client requests and resolving issues through live chat and email using the CRM system, ensuring accuracy and attention to detail. When necessary, issues will be escalated to the appropriate specialist via Zendesk or Freshworks, and clients will be updated on the status of their requests accordingly. The role also requires verifying documents submitted by clients on an hourly basis, as well as preparing and interpreting reports and documentation with acceptable detail and accuracy. To effectively perform this role, the candidate must understand the company's business functions and roles by attending company seminars and meeting the required assessment targets. The position requires achieving quarterly KPI targets set by the Customer Support Manager and performing other ad hoc tasks as assigned. Key Requirements: Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred. Strong ability to work under pressure and adapt to fast-paced, multitasking environments. Quick-thinking with strong logical thinking and analytical skills; able to identify issues and opportunities through data. Fast learner with strong self-learning ability, capable of acquiring necessary knowledge and tools efficiently. Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution. Proactive, hardworking, with a positive attitude; willing to support others and capable of collaborating well in a team. Prior experience in customer support or operations within the finance or IT industry is a strong plus. This position requires working in rotating shifts, which may include early mornings, evenings, weekends, and public holidays, with compensatory time off provided as per company policy. What to expect: Career Growth - Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals. Competitive Salary - The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action. Positive Working Environment - We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to. Work-life balance - we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment. Company Perks: Night Differential Pay of 10% (10:00 PM – 6:00 AM) Weekend Allowance for full Saturday or Sunday shifts Career Advancement with regional exposure Inclusive Work Culture that values teamwork and respect Fun Perks : Team buildings, birthday treats, free snacks & drinks Prime Office Location near SM Megamall and Robinsons Galleria Why Join Us? At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you. Ready to take the next step? Click the “Apply Now ” button and let’s connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at We look forward to welcoming you aboard #J-18808-Ljbffr

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