SOC Analyst Team Shift Supervisor

2 days ago Be among the first 25 applicants Onsite Role - Shift – Friday-Monday, 8PM-7AM ET About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE Position Overview With a growing client base, Thrive is continuing to build out its security team. We are looking to hire a SOC Analyst Team Shift Supervisor to take a role within our Security Operation Center to lead and mentor a team of analysts while at the same time developing and maintaining critical security processes and procedures. The ideal candidate will have a passion for information security and will value what a properly managed Security monitoring solution can bring to our client needs. The candidate should have a solid technical security background combined with customer service expertise, and a problem‑solving attitude with an ability to motivate his/her team to achieve specific goals while ensuring high quality technical support and high client satisfaction. Primary Responsibilities Manage and mentor a team of security analysts in the daily operations of the SOC Responsible for SOC Analysts during your shift Handle a variety of personnel management duties such as: Periodic meetings, one‑on‑one meetings, annual performance reviews, etc. Ongoing employee KPIs and evaluation metrics. Responsible for reviewing and approving PTO and Expense Report requests. Other miscellaneous management duties as required. Ongoing training of direct reports and assist with training for the team as a whole. Assist through the hiring process, including applicant review, interviews, candidate evaluations and the initial training of new employees. Assist with the development and implementation of processes and procedures for incident response, threat detection and analysis, security event management, and reporting. Assist with maintaining the SOC’s incident response playbooks and incident management procedures. Perform security event monitoring using Security Information and Event Management (SIEM) from multiple sources, including but not limited to, events from network and host‑based intrusion detection/prevention systems, network infrastructure logs, systems logs, applications, and databases. Investigate intrusion attempts, differentiate false positives from true intrusion attempts, and perform in‑depth analysis of exploits. Lead incident response for confirmed security incidents and follow through until resolution. Actively investigate and stay current on the latest security threats, vulnerabilities, advisories, incidents, and TTPs (tactics, techniques, and procedures) and work with Security Engineering team to recommend use cases. Proactive monitoring and response to known and/or emerging threats. Carry out Thrive’s information security strategy both internally and externally for 400+ clients worldwide. Work within Thrive’s security standards and best practices and recommend future enhancements. Stay abreast of security events and techniques to keep our clients protected. Provide escalation assistance, as needed, to the employees working during your shift. Ensure everyone on your shift is delivering excellent customer service, and assist with any client escalations or communications (e.g. calls, meetings, etc.) to handle concerns. Qualifications Has advanced knowledge of the following systems and technologies: SIEM (Security Information and Event Management) TCP/IP, computer networking, routing, and switching IDS/IPS, penetration and vulnerability testing Firewall and intrusion detection/prevention protocols Windows, UNIX, and Linux operating systems Network protocols and packet analysis tools EDR, Anti‑virus, and anti‑malware Content filtering Email and web gateway. Advanced knowledge of Azure/O365 environments Advanced knowledge of domain structures Demonstrates comprehension of good security practices Professional experience in a system administration role supporting multiple platforms and applications Ability to communicate network security issues to peers and management Able to successfully supervisor and mentor team members Excellent written and verbal English communication skills Able to work under pressure and handle client communications successfully Required Skills Computer Networking & Security Experience with creating playbooks and effective security processes Operating System Internals Familiarity with TCP/IP network protocols, application layer protocols (e.g., HTTP, SMTP, DNS, etc.). Excellent Written and Verbal Communication Skills Experience with firewall functionality and configurations Experience in a team lead or similar role Experience training and/or mentoring employees Preferred Skills Knowledge of common Windows and Linux/Unix system calls and APIs Understanding of Anti-Virus Knowledge of programming languages. Knowledge of internal file structures for file formats commonly associated with malware (e.g., OLE, RTF, PDF, EXE, etc.) Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr