Urgent Hiring Asset Manager

Operations Manager

Posted 4 days ago

Permanent. This is a remote position. The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.

• Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
• Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
• Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
• Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
• Quality Assurance: Establish and maintain high-quality standards across all services and projects.
• Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
• Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
• Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
• Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to audits, optimizations, and creative services.
• Collaboration & Communication: Partner with stakeholders, provide operational insights, and align strategies with company goals.
• Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics to optimize operational effectiveness.

• Proven track record as an Operations Manager or similar leadership role with experience in process optimization, compliance, and strategic operations management.
• Strong ability to lead, inspire, and develop teams, with experience in performance management and coaching.
• Excellent written and verbal communication abilities.
• In-depth knowledge of business management principles, operational best practices, and organizational strategy.
• Advanced knowledge of Microsoft Office and Google Workspace, with expertise in Google Sheets.
• Strong analytical skills to assess challenges, identify root causes, and develop actionable solutions.
• Ability to set long-term goals and develop scalable processes aligned with growth.
• Thrives in a fast-paced environment with multiple projects and priorities.
• Experience in service delivery and quality assurance, with ability to identify upselling opportunities and ensure client satisfaction.
• Passion for staying up to date with operational practices, tools, and technologies.
• Dual-monitor setup is preferred; 8GB RAM minimum; high-speed internet required (at least 25 Mbps).

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent work-from-home setup
• Unlimited access to MAG School courses and SOP Library
• Work schedule in EST (Monday-Friday)
• Opportunities for professional development and career advancement

Posted today

Oversees standard and efficient day-to-day operations of malls in the assigned area. Develops structured business plans for mall operations, ensures policy and procedure implementation, maintains landlord/retail tenant relationships, improves customer service, and monitors ongoing mall performance.

• Graduate of Mechanical/Electrical Engineering, Marketing, Business Management, Commerce or related field.
• Experience in mall management and operations; proven track record in handling mall procedures and standards.
• Technical knowledge in building maintenance; strong negotiation and tenant management skills.
• Deep understanding of the mall/retail industry; able to work weekends and holidays as needed.
• Electrical or Mechanical Engineer license is a plus.
• 4-6 years of related experience; managerial experience preferred.
• Excellent written and oral communication; professional interaction with tenants.
• Strong leadership, decision-making, and people management skills.
• Proficient in MS Office; able to create and present reports.
• English and Filipino proficiency.