Content Writer for User Guides l Hybrid l Taguig

1 day ago


Taguig, Philippines Cognizant Full time

Cognizant Taguig, National Capital Region, Philippines We are seeking a Content Writer to produce high-quality documentation and collaborate with internal teams to improve the user experience. Requirements Bachelor's Degree or at least 2 years completed in college Ability to grasp technical concepts and translate them into clear, concise language Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing, creating user guides, user manuals Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving Amenable to work in a Hybrid setup, in Uptown Mall Tower 1, BGC; night shift Can START ASAP Responsibilities Produce high-quality documentation: Create comprehensive and user-friendly content, including help site articles, in-app help, standard operating procedures (SOPs), support agent troubleshooters, and canned responses. Collaborate with stakeholders: Partner with internal teams to identify documentation needs, ensure accuracy, and improve the user experience. Deliver content under tight deadlines while minimizing the need for revisions. Tailor content to different audiences, including technical teams, marketing personnel, and end-users. Process content requests: Efficiently manage briefs, define deliverables, and provide accurate effort estimations. Seniority level Associate Employment type Full-time Job function Customer Service, Writing/Editing, and Administrative Industries Outsourcing and Offshoring Consulting and Business Consulting and Services #J-18808-Ljbffr



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