Chatbot - Reporting & Systems Analyst, Operations

Chatbot - Reporting & Systems Analyst, Operations Shopee Manila, National Capital Region, Philippines Responsibilities Develop and implement solutions that will improve Chatbot user experience Conduct in-depth quantitative and qualitative analysis of user experience & behavior Perform UATs and live testing to identify and eliminate inefficiencies Collaborate...

Position titleChatbot Analyst - Operations Support, MariBankDescription* Develop and implement strategies to enhance the chatbot user experience.* Conduct comprehensive quantitative and qualitative analyses of user behavior and experience.* Execute UATs and live testing to identify and eliminate inefficiencies.* Collaborate with stakeholders to understand...

Job DescriptionManage a team of chatbot analysts and oversee development cycles, integrations, and releases related to chatbot platforms.Ensure timely delivery of chatbot enhancements and fixes.Analyze user interaction data to improve chatbot performance, accuracy, and containment rates.Oversee testing, training, and fine-tuning of NLP/NLU models. Monitor...

Responsibilities Manage a team of chatbot analysts and oversee development cycles, integrations, and releases related to chatbot platforms. Ensure timely delivery of chatbot enhancements and fixes. Analyze user interaction data to improve chatbot performance, accuracy, and containment rates. Oversee testing, training, and fine-tuning of NLP/NLU models....

Job DescriptionDevelop and implement solutions that will improve Chatbot user experienceConduct in-depth quantitative and qualitative analysis of user experience & behaviorPerform UATs and live testing to identify and eliminate inefficienciesCollaborate with functional stakeholders to understand policy or process dependencies and to manage potential...

Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

Reporting Analyst Manager IntouchCX Manila, National Capital Region, Philippines About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled...

Join to apply for the Support Analyst | Operational Risk Systems role at Macquarie Group 1 day ago Be among the first 25 applicants Join to apply for the Support Analyst | Operational Risk Systems role at Macquarie Group Get AI-powered advice on this job and more exclusive features. Join a collaborative and dynamic group where you'll play a key role in...

Overview IntouchCX Manila, National Capital Region, Philippines Join to apply for the Reporting Analyst Manager role at IntouchCX About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...