Chatbot Analyst

5 days ago

Manila, Philippines Fintech News Full time

Position titleChatbot Analyst - Operations Support, MariBankDescription* Develop and implement strategies to enhance the chatbot user experience.* Conduct comprehensive quantitative and qualitative analyses of user behavior and experience.* Execute UATs and live testing to identify and eliminate inefficiencies.* Collaborate with stakeholders to understand policy and process dependencies while managing potential risks.* Deliver regular progress reports on a daily, weekly, and monthly basis.Responsibilities* Execute the daily tagging process for the chatbot.* Validate the accuracy of daily tagging for the chatbot.* Conduct regular scrubbing of chatbot interactions.* Provide recommendations for improving the Intent List, FAQs, and articles based on tagging and scrubbing insights.* Analyze weekly performance metrics to drive chatbot enhancements.* Enhance the overall chatbot experience.* Maintain and update the Intent List in the Landing PageQualifications* Bachelor's Degree / 4-Year Course Graduate* At least 1 - 2 year of work experience in Chatbot / UAT Testing* Skilled in reports analysisJob LocationManila, National Capital Region, Philippines#J-18808-Ljbffr

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