Support Analyst | Operational Risk Systems
1 week ago
Join to apply for the Support Analyst | Operational Risk Systems role at Macquarie Group 1 day ago Be among the first 25 applicants Join to apply for the Support Analyst | Operational Risk Systems role at Macquarie Group Get AI-powered advice on this job and more exclusive features. Join a collaborative and dynamic group where you'll play a key role in supporting the day-to-day operations of our cutting-edge Governance, Risk and Compliance systems. This is your chance to contribute to a critical function, work with innovative tools and grow your expertise in a fast-paced and supportive environment.What role will you play?You will be responsible for triaging, troubleshooting and responding to user queries on Operational Risk-owned systems in a timely and efficient manner by performing regular user access management, data management and reporting activities to ensure smooth system operations. Collaborating closely with the product change team, you’ll assess the operational impact of system changes and ensure readiness for ongoing support.Your role will also involve assisting with system testing, documentation and training for enhancements, maintenance activities and upgrades. Additionally, you’ll proactively identify and act on opportunities to improve support processes, driving efficiency and enhancing the user experience.What You OfferExperience in a service desk support role, with familiarity in tools such as JIRA, Confluence and SharePoint as well as advanced Excel proficiency Experience in risk management or Governance, Risk and Compliance systems is an advantage Strong problem-solving skills with exceptional attention to detail and a commitment to quality Effective communicator with the ability to adapt communication style to suit diverse audiences Self-starter with a keen interest in understanding user concerns and system functionality Tenacious, flexible and capable of working both independently and collaboratively in a fast-paced, results-driven environment. About the Risk Management GroupOur Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie’s material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, internal audit, market risk, operational risk, aggregate risk and prudential, and central. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Macquarie Group by 2x Sign in to set job alerts for “Support Analyst” roles. Taguig, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 1 week ago National Capital Region, Philippines 3 weeks ago Taguig, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 day ago Taguig, National Capital Region, Philippines 17 hours ago Pasig, National Capital Region, Philippines 1 month ago National Capital Region, Philippines 3 weeks ago Pasig, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 1 month ago Quezon City, National Capital Region, Philippines 2 weeks ago Quezon City, National Capital Region, Philippines 2 days ago Taguig, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 day ago Quezon City, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 2 weeks ago Pasig, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 3 weeks ago Manila, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 2 weeks ago Manila, National Capital Region, Philippines 3 months ago Taguig, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 2 weeks ago Pasig, National Capital Region, Philippines 19 hours ago Digital Functional Support Analyst - eCommerce platform Quezon City, National Capital Region, Philippines 3 weeks ago Muntinlupa City, National Capital Region, Philippines 1 month ago Makati, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 5 months ago Quezon City, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 1 week ago Taguig, National Capital Region, Philippines 1 week ago Pasig, National Capital Region, Philippines 1 week ago We’re unlocking community knowledge in a new way. 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