Sales Training Manager

Overview TaskUs is a provider of outsourced digital services and next-generation customer experience. The position is for a Learning Experience Manager based in Quezon City, National Capital Region, Philippines. What We Offer At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Job Description As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives and drive campaign-specific training programs for Team Leaders and Teammates. You will create and maintain materials related to maximizing campaign task mastery and personal development. You will lead campaign-specific training and develop a detailed curriculum, training, and evaluation for TLs and TMs. You will maintain all training materials for all levels of trainees and ensure training aligns with the campaign and TaskUs’ business objectives. You will proactively identify the needs of departments and campaigns to develop training materials, publish a year-long training calendar with quarterly objectives, and plan training policies, programs, testing tools, methods, and systems. You will work with the Operations Director, Operations Manager, and US counterparts to ensure products and services meet quality standards. Imagine yourself going to work with one goal: you will lead the design, development, and maintenance of existing and new applications to meet enterprise requirements and operational needs, and you will implement and enforce the development team’s guidelines and processes. So, do you have what it takes to become a Learning Experience Manager? Responsibilities Manage initiation, development, and implementation of site-wide training initiatives and campaign-specific programs for Team Leaders and Teammates. Create and maintain materials to maximize campaign task mastery and personal development. Develop and execute TL and TM development training, including curriculum, training, and evaluation. Ensure training is technically engaging and aligned with campaign needs and TaskUs objectives. Maintain training materials for all trainee levels and adapt materials to the audience. Proactively identify department and campaign training needs and develop appropriate materials. Publish a year-long training calendar with quarterly objectives. Plan total training policies, programs, testing tools, methods, and systems to ensure quality standards. Collaborate with Operations Directors/Managers and US counterparts to align on objectives. Requirements At least 5 years of supervisory experience or 1 year of managerial experience in a BPO Sales program. Excellent presentation, communication, and interpersonal skills. Highly independent and motivated, with ability to oversee projects to completion and adapt materials to the audience. Proficient in Google and Microsoft Office applications. DEI TaskUs believes that innovation and higher performance come from people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. About this role District and regional postings, locations, and other job-market information listed on the page have been removed to focus on the role responsibilities and qualifications above. This description contains only the essential information for the Learning Experience Manager position at TaskUs. #J-18808-Ljbffr