CX Operations Supervisor

1 week ago

Malolos, Philippines costar Full time

CX Operations Supervisor

Job Description

Company Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

The Role:

This role ensures CX Partners deliver best-in-class support to Campaigntrack clients through accurate, consistent, and timely responses. The supervisor also handles complex requests, drives process improvements, and collaborates across teams to enhance customer experience and operational efficiency.

What You'll Be Doing:

  • Lead customer experience strategies and initiatives across Australia and New Zealand.

  • Analyse customer feedback and performance data to identify improvement opportunities and recommend actionable solutions.

  • Coach and mentor support team members to strengthen their skills and ensure delivery of high-quality customer experiences.

  • Set, monitor, and evaluate individual and team KPIs to drive performance and accountability.

  • Manage customer escalations, resolving complex issues efficiently and effectively.

  • Develop and maintain standard operating procedures (SOPs) to ensure consistency and compliance across all processes.

  • Contribute to customer retention by executing and overseeing initiatives that enhance satisfaction and service quality.

About You:

  • Bachelor’s degree in Business, Communications, or a related field.

  • At least 3 years of people management experience in a customer support or service environment.

  • Strong leadership, coaching, and team development skills.

  • Excellent communication and problem-solving abilities.

  • Proven experience managing KPIs and handling customer escalations.

  • Strong organizational skills and ability to manage multiple priorities.

  • Experience with SOPs and support platforms (e.g. Zendesk) is a plus.

Why join us?
We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

  • Discover your ideal work-life balance with our approach to a hybrid set-up – whether it's making the most of working remotely or from our office

  • Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

  • Access to LinkedIn Learning, giving you learning opportunities to upskill and work on your personal growth

  • Access to top-notch mental health support through our Employee Assistance Program

  • Continuous opportunities to leap, learn and grow.

What’s next?
One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace and welcome applications from all people regardless of age, gender, orientation, ethnicity, cultural background or disability. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

#J-18808-Ljbffr

  • Accounting Supervisor

    7 days ago

    Malolos, Central Luzon, Philippines TeleCure Corporation Full time ₱1,080,000 - ₱1,584,000 per year

    Position: Accounting SupervisorLocation: Malolos City, BulacanType: Full-timeReports To: Finance Manager/CEORole OverviewThe Accounting Supervisor is responsible for overseeing TeleCure's daily financial operations and managing the accounting team, which includes cashiers, bookkeepers, and clerks. This role ensures all financial transactions, reports, and...

  • HR Supervisor

    2 weeks ago

    Malolos, Central Luzon, Philippines ACE MALOLOS DOCTORS INC. Full time ₱20,000 - ₱200,000 per year

    Allied Care Experts (ACE) Malolos Doctors, is a trusted healthcare institution committed to excellence in patient care and employee well-being. We are looking for a dedicated and experienced HR Supervisor to join our team and help us foster a supportive and efficient workplace.Key Responsibilities:Supervise daily HR operations including recruitment,...

  • Store Supervisor

    6 days ago

    Malolos, Central Luzon, Philippines Alberto Shoes Corporation Full time ₱240,000 per year

    What we are looking for:Bachelor's degree in any related field.With at least 2-3 years of experience in overseeing store branchesAmenable for Antique areas roving.What are the key responsibilities and accountabilities:The Store Supervisor will focus on the following:Allocate manpower in each store per assigned area.Evaluate store employee performance.Review...

  • Coordinator (SEASONAL)

    7 days ago

    Malolos, Central Luzon, Philippines Amber Golden Chain of Restaurants Corporation Full time ₱204,000 - ₱216,000 per year

    Job descriptionWe are looking for organized and dependable individuals to join our restaurant team as Coordinator during the peak/seasonal period. The Coordinator ensures smooth daily operations by supporting communication between the kitchen, service staff, and management, helping maintain efficiency and excellent customer service.Key...

  • 2d echo tech

    7 days ago

    Malolos, Central Luzon, Philippines ACE Malolos Doctors Full time ₱900,000 - ₱1,200,000 per year

    Job Description / Key Responsibilities:Perform 2D echocardiography, Doppler, and color flow studies as requested by physicians.Prepare patients for procedures and explain test purposes and processes.Operate, maintain, and ensure proper calibration of echocardiogram equipment.Capture and record accurate cardiac images for physician interpretation.Assist the...

  • Factory Worker

    2 weeks ago

    Malolos, Central Luzon, Philippines Worksync Solutions Corp Full time ₱250,000 - ₱350,000 per year

    The Factory Worker is responsible for carrying out a variety of tasks across different production processes in the factory. This role requires flexibility, technical skills, and the ability to operate various machines and tools, perform quality checks, and support maintenance activities. A Factory worker ensures smooth production flow by adapting to...

  • Kitchen Helper

    7 days ago

    Malolos, Central Luzon, Philippines Amber Golden Chain of Restaurants Corporation Full time ₱204,000 - ₱216,000 per year

    Job descriptionWe are looking for reliable and hardworking individuals to join our kitchen team during the peak/seasonal period. Kitchen Helpers will be responsible for supporting daily kitchen operations, including food preparation, cleaning, dishwashing, and ensuring kitchen areas are well-maintained and hygienic at all times.Key Responsibilities:Assist in...

  • Factory Worker

    2 weeks ago

    Malolos, Central Luzon, Philippines WORKSYNC SOLUTIONS CORP. Full time ₱156,000 - ₱168,000 per year

    The Factory Worker is responsible for carrying out a variety of tasks across different production processes in the factory. This role requires flexibility, technical skills, and the ability to operate various machines and tools, perform quality checks, and support maintenance activities. A Factory worker ensures smooth production flow by adapting to...

  • Import/Export Assistant Warehouse Supervisor

    2 days ago

    Malolos, Central Luzon, Philippines Global Grand Fortune Inc. Full time ₱200,000 - ₱240,000 per year

    Supervise the warehouse team to ensure efficient and safe operations in line with company and regulatory requirements.Oversee the import and export process, ensuring timely and accurate shipment of goods.Coordinate with logistics, customs, and freight forwarding teams to ensure compliance with all import/export regulations.Monitor inventory levels, ensuring...

  • Restaurant General Manager

    6 days ago

    Malolos, Central Luzon, Philippines KFC Full time ₱240,000 - ₱420,000 per year

    Job Description:Overall Store Operations:Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.Monitor and evaluate operational processes to identify and address areas for...