(Dayshift, Remote) Sales Support

(Dayshift, Remote) Sales Support - Building and Construction Industry Direct message the job poster from GetMyCourse This is a remote job in Scalex Outsourcing. Full Time - 40 hours weekly Industry type: Australian - Building & Construction Industry VA Rate: $8 AUD per hour DIRECTLY RESPONSIBLE TO: General Manager and Operations Coordinators, Stores Team Leader, Customers, Accounts and Administration. PRIMARY OBJECTIVES Daily entry of Sales Orders from customer Purchase Orders, Quotation generation and Invoicing prior to delivery. Maintain strong customer relationships to develop long term loyalty. Build effective working relationships with the external Sales Managers, Administration, Purchasing, Production and Logistics departments to satisfy customers’ requirements. The following are brief outlines of what is expected of the position. SALES SUPPORT / CUSTOMER SERVICE Serve as the primary customer and sales representative liaison with a focus on handling inbound calls and email enquiries promptly and professionally. Address customer queries, resolve issues and provide detailed information regarding product offerings, pricing and product availability. Play a key role in streamlining customer order processing, meticulously verifying accuracy and orchestrating seamless order fulfillment through coordination with various departments. Ensure the integrity and consistency of our Tencia system by accurately inputting and maintaining customer data, sales orders, invoices and relevant information. Efficiently manage sales related paperwork, including sales orders, invoices and despatch documents by maintaining an organised and easily accessible filing system. Continuously seek opportunities to enhance processes within the sales support function and collaborate closely with the administrative team to implement improvements. QUALITY CONTROL Troubleshoot and/or seek solutions to problems related to concerns over Sales Orders and Quotation enquiries. Generate Credit Notes as required in a timely manner recording necessary information on the Credit Note required to allow reference to associated documentation. Monitor and respond to customer feedback, complaints, or concerns related to product quality. WORK HEALTH & SAFETY Where requested, participate and contribute to the informal or formal education of any staff in any required safety procedures in accordance with company policy and appropriate statutory requirements. Act immediately upon any identification of unsafe work practices, areas of machinery, which you see or is reported to you. Maintain a safe work environment through the adherence of Standard Health and Safety procedures. SUMMARY The list of duties contained in this job description are required to be carried out as part of your employment in a capable and responsible manner at all times, as directed by the employer. The duties may alter from time to time at the discretion of the employer to accommodate changing commercial conditions and therefore will be reviewed regularly by the employer. The addition of new tasks will be approached on a consultative basis where practicable and will be of a nature deemed to be reasonable and fair. The employer will be responsible for ensuring that the proper, safe and adequate training will be provided to the employee pertaining to any of the aforementioned duties. The employee must inform management of any areas of training they have identified as requiring further training. Seniority Level Associate Employment Type Full-time Job Function Sales, Marketing, and Administrative Industries Outsourcing and Offshoring Consulting and Building Construction #J-18808-Ljbffr