Sales Support Specialist

Full-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a detail-oriented and proactive Sales Support Specialist to join our dynamic sales team. The ideal candidate will have a strong background in sales support or administration, excellent communication skills, and the ability to manage multiple tasks efficiently. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Collect, organize, and summarize data from various sources, including market research, customer feedback, and internal reports. Maintain and update the CRM system with relevant sales and customer information. Draft and distribute email communications to executives, sales teams, and clients. Schedule and coordinate meetings, calls, and presentations for the sales team. Act as the primary contact for client inquiries, ensuring prompt and accurate responses. Assist in the preparation of sales proposals, contracts, and other documentation. Manage calendars and travel arrangements for sales executives. Provide logistical support for sales events and meetings. Generate regular reports on sales performance, market trends, and customer insights. Analyze data to identify opportunities for sales growth and improvement. Collaborate closely with the marketing and product teams to ensure alignment on sales strategies and initiatives. Support the sales team with the development of sales materials and presentations. Candidate Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 2–3 years of experience in a sales support or administrative role. Exceptional organizational and time‑management skills. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Ability to work independently and as part of a team. Detail‑oriented with a high level of accuracy. Ability to handle sensitive information with confidentiality. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits HMO coverage and dental coverage. Free meal during training, performance and loyalty bonuses, and allowances for rice, clothing, laundry and meals. Employee shuttle services, company retreats and off‑site events. Additional rewards, raffles, recognition gifts, and treats. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Diversity and Equality All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. #J-18808-Ljbffr