Senior Manager Six Sigma Continuous Improvement

2 weeks ago

Clark, Philippines J-K Network Services Full time

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Senior Manager – Six Sigma Continuous Improvement (Hybrid Set Up) Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php160,000 basic + Php20,000 allowance Work Schedule: Shifting Schedule Work Set Up: Hybrid Set Up (3 days onsite) Benefits: ✨Government mandated benefits ✨13th Month Pay ✨HMO ✨Vacation Leave Credits ✨Sick Leave Credits Job Responsibilities: ✨ Lead end-to-end process improvement and service excellence initiatives across departments. ✨Identify inefficiencies, analyze root causes, and implement sustainable process solutions. ✨Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality. ✨Collaborate with cross-functional teams to enhance service delivery and customer experience. ✨Establish and monitor KPIs to track process performance and improvement outcomes. ✨Partner with senior leadership to align improvement initiatives with business goals. ✨Lead and mentor a team of process improvement professionals. ✨Develop reports and dashboards to communicate progress and success metrics to key stakeholders. Job Requirements: ✨ Open for Undergraduates ✨7+ years of experience in process improvement, service excellence, or operational excellence (BPO or shared services experience a plus). ✨With experience managing Banking & Financial Services or Collections accounts is a plus ✨Strong background in Lean, Six Sigma, or other process optimization frameworks (Green/Black Belt) is an advantage ✨Amenable to work on a Hybrid set up ✨Can start as soon as possible Recruitment process: Online and Face to face ✨Initial interview ✨Final interview ✨Job offer

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