Support Analyst

4 weeks ago

Makati, Philippines Security Bank Corporation Full time

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The Support Analyst plays a critical role in delivering mid-level end-user technical support by resolving moderately complex hardware and software issues. This role also involves deploying new or replacement end-user IT equipment in alignment with company standards and adhering to ITIL framework principles for effective incident and service request management.

The position requires strong problem-solving skills and a proactive approach to maintaining reliable end-user IT system.

How you'll contribute:

  • Provide troubleshooting and resolution for moderately complex end-user hardware and software issues
  • Manage endpoint configurations for multiple devices and ensure security compliance
  • Conduct research to develop creative solutions for uncommon technical problems
  • Assist with deploying new or replacement end-user IT equipment based on company standards
  • Adhere to ITIL framework principles in incident and service request management

What we’re looking for:

  • Graduate of Computer Science, Information Technology, Computer Engineering or related field
  • At least 1-2 years of experience in a technical support role, including experience with computer hardware, software, and peripherals

Required/Preferred Certification/Professional License (if applicable) :

  • CompTIA A+
  • CompTIA Network+

Optional

  • ITIL Foundation

Field of Specialization (if applicable) :

  • Strong technical knowledge of computer hardware, software, and peripherals
  • Excellent problem-solving skills
  • Effective communication and interpersonal skills, with the ability to explain technical issues to non-technical users in a clear and concise manner
  • Knowledge of operating systems, such as Windows, MacOS, and Linux
  • Knowledge of common technical support procedures and processes, such as troubleshooting and incident resolution

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your #BetterBanking career with us today.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Financial Services, IT Services and IT Consulting, and Banking

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