Workforce Optimization Analyst
2 days ago
Overview The Workforce Optimization Analyst is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that an organization has the right people with the right skills to support its business objectives. Role Responsibilities The Workforce Optimization Analyst is responsible for (but not limited to): Analysing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce and long-range plans Collaborating with business leaders, strategic planning, HR, Finance and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals Collecting, interpreting and evaluating workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning; reviews processes and monitors plan effectiveness Knowledge Technical knowledge of programming, system design, IT infrastructure and database concepts Strong understanding of business requirements and appreciation of both IT and business strategy Experience 4+ years’ experience in IT PowerBI Experience is a MUST Experience in Oracle Netsuite OpenAir is an Advantage Technical Skills Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Assures adherence to budgets, schedules, work plans, and performance requirements Ability to interact with a variety of stakeholders and team members within own area of expertise Excellent communication skills, both written and verbal Strong verbal and written communication skills with a wide variety of stakeholders Blend of commercial, technical, and consulting skills Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue Establishes and assures adherence to budgets, schedules, work plans, and performance requirement Proven analytical and problem-solving skills Our office is at BGC Taguig, and we have a hybrid work setup (Twice a week) with a flexible work schedule and a focus on work-life balance. An APAC focus means no graveyard shifts. We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, leave credits, performance bonuses, and a work-life balance environment. Why Join Us? As one of Australasia's IT powerhouses, Datacom offers the agility and innovation of a startup, coupled with the influence and opportunities of an industry leader. Our people-first culture is palpable – you’ll feel it the moment you walk through our doors. We offer an array of perks, from vibrant social events to serene chill-out spaces, hybrid working setups, and an abundance of professional development opportunities. At Datacom, you\'ll grow your career, connect deeply with peers, and bring your true self to work every day. Leading the charge in tech, we tackle some of the biggest challenges and most exciting opportunities across Australia and New Zealand. If you\'re eager for adventure and driven by possibility, you\'ll fit right in. Join us as we champion an inclusive, fun, and supportive workplace where your contributions are celebrated, and your growth is nurtured. Together, let\'s explore what\'s possible and create the future #J-18808-Ljbffr
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Workforce and Reporting Analyst
2 weeks ago
Manila, National Capital Region, Philippines Five9 Full time $104,000 - $130,878 per yearJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Workforce Analyst
6 days ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱35,000 - ₱47,000 per yearSalary:₱35,000 - ₱47,000- Location:Manila- Country:Philippines- Business Unit:Operations- Vacancy Type:Fixed Term- Closing Date:6 November 2025Meet the recruiterBeige SalesEmployment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to...
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Workforce and Reporting Analyst
1 week ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Workforce & Reports Analyst
3 weeks ago
, Metro Manila, Philippines Hyprwork Full timeOverview Hyprwork National Capital Region, Philippines Offer: $800-$900 Role: Report Analyst Responsible for analyzing staffing levels, phone system performance, and operational data to ensure efficiency and provide decision-making insights. Responsibilities Workforce ManagementForecast call/chat/email volumes and staffing requirements Create, maintain, and...
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Workforce Management Analyst
5 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per yearJOB DESCRIPTIONIf you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center contact centers.As a Workforce Analyst in Payments, you will be...
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Workforce Management Analyst
3 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeJoin to apply for the Workforce Management Analyst (WFM) role at JPMorganChase If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center...
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Workforce Management Analyst
4 weeks ago
Manila, Philippines RSD Human Resource Management Consultancy Full timeRecruitment Team Manager - Executive Hiring at RSD Human Resource Management Consultancy What We're Looking For Qualifications: Minimum of 1 year of experience in any Workforce function (e.g., Real-Time Analyst, Forecaster, Scheduler, Capacity Planner). Extensive knowledge in capacity planning is a must. Must be willing to work on-site at either our Las...
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Workforce Manager
3 weeks ago
Manila, Philippines Sound Decisions Full timeWere seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...
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Workforce Management Analyst I
7 days ago
Manila, Philippines LexisNexis Risk Solutions Full time.Workforce Management Analyst I page is loaded## Workforce Management Analyst Ilocations: PHL-RE Shared Services-Manilatime type: Full timeposted on: Posted Todayjob requisition id: R The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various...
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Workforce Manager
2 weeks ago
Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearJob description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...