VP for Information Technology

2 weeks ago

Metro Manila Philippines Hrtx Full time

About the job VP for Information Technology Vice President of IT to oversee technology operations, infrastructure, and business center support for over 6,000 employees across the Philippines both onsite (Manila and Cebu) and remote. This strategic role is responsible for aligning regional technology functions with global enterprise standards while ensuring high availability, security, and performance of all IT systems. Key Responsibilities Collaborate with business and technology leadership to define and execute IT goals across Manila and Cebu sites. Lead strategic IT initiatives and manage the implementation of enterprise solutions locally. Serve as the primary technology point-of-contact for site leaders and operational stakeholders. Drive programs that improve IT service delivery, security, compliance, and infrastructure performance. Oversee local execution of global IT strategies while maintaining alignment with company-wide technology standards. Manage vendor performance, service levels, and root cause analysis of infrastructure-related issues. Maintain compliance with enterprise policies, regulatory standards (e.g., PEZA), and information security requirements. Support contact center technology operations, ensuring productivity and infrastructure scalability. Lead and mentor cross-functional teams, both internally and through vendor partnerships. Oversee local technology budgets (P&L responsibility) and drive cost-efficiency across IT operations. Leverage roundtable feedback to drive continuous improvement across business centers. Qualifications: Bachelors Degree inComputer Science, Information Technology , or related field 15+ years of experience in IT with 3+ years in a leadership role managing BPO/shared services infrastructure for 4,000+users . Proven experience in Contact center and enterprise applications EUS, network, and datacenter infrastructure Leading matrix teams and managing third-party vendors Strongbackgroundinprogram/projectmanagement(Agile/Waterfall),including SAFe framework. Excellent written and verbal communication skills; able to engage senior business and IT stakeholders. Deep understanding of IT compliance, cybersecurity, and business continuity best practices. Willingness to work night shift and respond to emergencies 24/7. Desired Skills & Attributes Certified SAFe professional preferred. Strong business acumen, decision-making, and problemsolving skills. High attention to detail and ability to manage complex technology programs. Ability to drive change and manage transformation in a fast-paced, dynamic environment. Background in financial services or contact center industries is a plus. #J-18808-Ljbffr

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