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Responsibilities
- Assign and schedule technicians for installations, repairs, and maintenance based on priority and location.
- Monitor real-time job progress and adjust schedules as needed.
- Ensure technicians have complete job details, including site location, customer requests, and necessary materials.
- Track and update the status of dispatched jobs to ensure timely completion.
- Communicate with field teams regarding delays, issues, or rescheduling needs.
- Track and verify special activities performed by technicians (e.g., SDWAN, Tech Squad, B2B Installation, P2P Investigation, etc.).
- Assist in documenting and processing billing requests for these activities.
- Coordinate with the billing team to ensure accurate billing and invoicing for technician-related special tasks.
- Maintain records of technician service reports and ensure proper validation before billing submission.
- Prepare weekly and monthly reports on dispatched jobs, technician performance, and service completion rates.
- Maintain accurate records of service requests, work orders, and job logs.
- Organize and process job-related documents such as permits, invoices, and reports.
- Support data entry, filing, and documentation tasks for the Operations and Project Teams.
- Act as a liaison between customers, field technicians, and management.
- Provide updates to customers regarding technician arrival times and service completion.
- Address customer concerns related to scheduling and escalate issues as needed.
- Provide additional assistance as directed by the Immediate Supervisor, Operations Manager and/or Project Manager, ensuring smooth workflow across teams.
- Support team members with document preparation, filing, and coordination tasks.
Education: Bachelor's degree in Business Administration, Project Management, Telecommunications, or a related field.
Experience: Background in dispatching, field coordination, billing support, or administrative assistance in telecommunications or a similar industry.
Skills- Strong organizational and multitasking abilities.
- Proficiency in dispatching software, CRM tools, and Microsoft Office (Excel, Word, Outlook).
- Experience with billing procedures and financial documentation.
- Excellent communication and coordination skills.
- Ability to work under pressure and handle multiple tasks efficiently.
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