Project Coordinator

7 days ago

Bacolod, Philippines InspiringPG Full time

Responsibilities

  • Assign and schedule technicians for installations, repairs, and maintenance based on priority and location.
  • Monitor real-time job progress and adjust schedules as needed.
  • Ensure technicians have complete job details, including site location, customer requests, and necessary materials.
  • Track and update the status of dispatched jobs to ensure timely completion.
  • Communicate with field teams regarding delays, issues, or rescheduling needs.
Billing Support for Special Activities
  • Track and verify special activities performed by technicians (e.g., SDWAN, Tech Squad, B2B Installation, P2P Investigation, etc.).
  • Assist in documenting and processing billing requests for these activities.
  • Coordinate with the billing team to ensure accurate billing and invoicing for technician-related special tasks.
  • Maintain records of technician service reports and ensure proper validation before billing submission.
Office Support & Documentation
  • Prepare weekly and monthly reports on dispatched jobs, technician performance, and service completion rates.
  • Maintain accurate records of service requests, work orders, and job logs.
  • Organize and process job-related documents such as permits, invoices, and reports.
  • Support data entry, filing, and documentation tasks for the Operations and Project Teams.
Communication & Customer Coordination
  • Act as a liaison between customers, field technicians, and management.
  • Provide updates to customers regarding technician arrival times and service completion.
  • Address customer concerns related to scheduling and escalate issues as needed.
General Administrative & Operational Support
  • Provide additional assistance as directed by the Immediate Supervisor, Operations Manager and/or Project Manager, ensuring smooth workflow across teams.
  • Support team members with document preparation, filing, and coordination tasks.
Qualifications

Education: Bachelor's degree in Business Administration, Project Management, Telecommunications, or a related field.

Experience: Background in dispatching, field coordination, billing support, or administrative assistance in telecommunications or a similar industry.

Skills
  • Strong organizational and multitasking abilities.
  • Proficiency in dispatching software, CRM tools, and Microsoft Office (Excel, Word, Outlook).
  • Experience with billing procedures and financial documentation.
  • Excellent communication and coordination skills.
  • Ability to work under pressure and handle multiple tasks efficiently.

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