Senior Application Support Specialist | Up to 130K Salary

4 weeks ago

Taguig, Philippines weSource Management Consultancy Firm Full time

Overview

  • Employment Type: Full-Time; Permanent
  • Work Setup & Location: Hybrid (3x onsite) - BGC, Taguig
  • Work Schedule: Mondays - Fridays, Night Shift
  • Salary: Mid - Up to Php 130K based experience
  • Industry: IT Services and IT Consulting
Responsibilities
  • Lead the smooth and quality-assured transition of application features from development to production environments
  • Drive continuous improvement initiatives and optimization of business application service operations
  • Lead the development of the Operations Enablement service catalogue to further improve service delivery
  • Run/Lead small to mid-sized projects related to operations
Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in a similar role, preferably in the technology and/or financial industry
  • Proficient in relational databases (SQL Server/PostgresDB) using SQL
  • Proven experience with Incident and Problem Management
  • Experience in programming languages such as Java and/or Python
  • Experience in cloud services such as AWS (certification is a plus)
  • Knowledge Snowflake is a plus
  • Knowledge in Business Intelligence tools (Qlik) is a plus
  • Proficiency with collaboration and project tools like Jira and Confluence; background in ServiceNow is a big plus
  • Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
  • Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
  • Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
  • Accurate, effective, and independent working style
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and confidently interact with business users
  • Knowledge about private markets would be an advantage
  • Excellent interpersonal and communication (written and verbal) skills
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