Customer Support Representative

6 days ago

Iloilo City, Philippines RELX Full time

Overview

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Responsibilities
  • Provide excellent service to customers regarding billing inquiries, service requests, suggestions and complaints.
  • Resolve customer inquiries and complaints fairly and effectively.
  • Provide product and service information and identify upselling opportunities to maintain and increase income streams from customer relationships.
  • Recommend and implement programs to support customer needs.
  • Work within the Customer Support/Operations Function as a generalist or in a combination of disciplines.
  • Follow set instructions and processes to complete work.
  • Identify problems and relevant issues in straightforward situations, assess using standard procedures, and make sound decisions.
  • Demonstrate prior relevant training or related work experience, and maintain working knowledge and skills.
Qualifications
  • Prior relevant training or related work experience.
  • Working knowledge and applicable skills in customer support or operations environments.
Accessibility and Compliance

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Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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