Customer Support Representative

4 weeks ago

Iloilo City, Philippines RELX Full time

Overview

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Responsibilities
  • Provide excellent service to customers regarding billing inquiries, service requests, suggestions and complaints.
  • Resolve customer inquiries and complaints fairly and effectively.
  • Provide product and service information and identify upselling opportunities to maintain and increase income streams from customer relationships.
  • Recommend and implement programs to support customer needs.
  • Work within the Customer Support/Operations Function as a generalist or in a combination of disciplines.
  • Follow set instructions and processes to complete work.
  • Identify problems and relevant issues in straightforward situations, assess using standard procedures, and make sound decisions.
  • Demonstrate prior relevant training or related work experience, and maintain working knowledge and skills.
Qualifications
  • Prior relevant training or related work experience.
  • Working knowledge and applicable skills in customer support or operations environments.
Accessibility and Compliance

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

#J-18808-Ljbffr

  • Customer Support Representative

    4 weeks ago

    Iloilo City, Philippines LexisNexis Risk Solutions Full time

    .Customer Support Representative page is loaded## Customer Support Representativelocations: Iloilotime type: Full timeposted on: Posted Todayjob requisition id: R Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints...

  • Frontline Support Representative

    4 weeks ago

    Iloilo, Philippines XtendOps Philippines Full time

    Job Type: Onsite Full-Time Job Description: We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving...

  • Technical Support Representative

    1 week ago

    Iloilo City, Philippines RELX Full time

    The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the PSPF line of...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Customer Service Representative

    11 hours ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • URGENT: Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱40,000 - ₱120,000 per year

    URGENT HIRING: Customer Service Representative – U.S. Healthcare AccountLocation: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: Shifting (Aligned with U.S. Business Hours)Employment Type: Full-Time | On-Site | Paid TrainingLooking to grow your BPO career in the healthcare industry? We're actively hiring Customer Service Representatives to support...

  • Customer Support Representative

    4 weeks ago

    Cebu City, Philippines ECLARO Full time

    ECLARO Cebu, Central Visayas, Philippines Customer Support Representative ECLARO Cebu, Central Visayas, Philippines 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Role Title: Customer Support RepresentativeECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in...

  • Customer Service Representative

    3 weeks ago

    Iloilo City, Philippines Fair Trade Outsourcing Full time

    Job Purpose Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs)...

  • Customer Service Representative

    3 weeks ago

    Iloilo City, Philippines GECO Asia Pte. Ltd Full time

    We’re looking for a dedicated, customer-focused, and solutions-driven Customer Service Representative to be part of our growing team. In this role, you’ll be the friendly voice and helpful guide our clients rely on—delivering top-notch support, building lasting relationships, and ensuring every customer feels valued.

  • Customer Care Representatives

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Care Representatives. This full-time role will be based in Iloilo City, Iloilo. As a Customer Care Representative, you will be the first point of contact for our clients, providing exceptional service and support to help build and maintain strong customer...