E-Commerce Sales Support Specialist

16 hours ago

Santa Rosa, Philippines TalentPop App Full time

Join TalentPop App as an E-Commerce Sales Support Specialist At TalentPop App, we’re redefining how e-commerce brands connect with their customers — turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist, you’ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products they’ll love. What You’ll Do Customer Engagement: Assist customers via chat, email, phone, and SMS with inquiries about products, orders, and returns while promoting a positive and sales-oriented experience. Drive Sales: Proactively identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to increase conversions and customer retention. Recover Opportunities: Support efforts like abandoned cart follow-ups, winbacks, and post-purchase engagement to maximize sales potential. Order Management: Resolve order concerns quickly and accurately, turning potential issues into successful customer experiences. Represent the Brand: Ensure every interaction reflects the brand’s identity, values, and tone for a consistent premium experience. Insights & Collaboration: Track customer interactions and share trends with internal teams to optimize sales strategies and overall customer engagement. What We’re Looking For At least 1 year of proven remote/online sales and customer support experience. Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support). Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building. 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus. Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus. Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment. Technical Requirements A personal PC or laptop with an i5 processor or higher. A stable internet connection with at least 15 Mbps upload and download speeds. A quiet, professional workspace for calls. Why Join TalentPop App? Earn commissions and enjoy annual performance-based raises. Paid time off to relax and recharge. HMO health coverage or a monthly health stipend for your well-being. Performance and recognition bonuses for top achievers. 100% permanent work-from-home setup — skip the commute A supportive, friendly team culture with real opportunities for growth. When applying, please include the application code BCS — it helps us review your application faster Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become an E-Commerce Sales Support Specialist at TalentPop App Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

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