It Operations Specialist | Philippines

Overview

This is a remote position.

Client Service Intern (IT/Marketing/Operations/Finance/Business, Computer Engineering)

Company Overview: Join ROC.PH, a dynamic startup industry leader committed to innovation and excellent services. As a Client Services Intern, you'll contribute to our Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a combined role of Project Management and Client Support teams, gaining hands-on experience in various business functions. Internship Overview: Our program offers exposure to Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a unique combination of Project Management and Client Support teams. Additionally, if you are a Computer Engineering major, you will have the opportunity to engage in System Administration duties.

Responsibilities

• Sales Account Services: - Assist in reviewing and understanding client contracts and service agreements. - Collaborate on sales account plans and schedules. - Conduct meetings and demos to showcase our services to potential clients. - Engage in lead prospecting activities to identify potential clients. - Participate in negotiation processes to finalize account agreements. - Communicate with clients for a positive account management process. - Maintain accurate records of contracts, client interactions, and sales activities. - Assist in financial analysis and investment-related tasks. - Conduct research on financial markets and industry trends. - Collaborate on various financial and investment projects.
• Project Management and Client Support: - Assist in planning, organizing, and executing various industry-specific projects. - Collaborate with cross-functional teams to ensure project goals are met. - Help create project documentation, schedules, and reports. - Support project tracking, progress reporting, and issue resolution. - Participate in project meetings and communicate updates to stakeholders. - Provide support to the Client Service Teams in managing accounts and building client relationships. - Develop a portfolio of work completed during the internship. - Assist in planning and executing advertising activities for clients. - Track and analyze competitive activity and consumer trends. - Respond to client inquiries via email, phone, and chat. - Help resolve client issues and escalate complex problems. - Document client interactions and maintain accurate records. - Contribute to the development of support materials and FAQs. - Collaborate with cross-functional teams to address client needs.
• System Administration (if you are a Computer Engineering major): - Assist the System Administrators in maintaining and optimizing our IT infrastructure. - Troubleshoot hardware and software issues, escalating when necessary. - Help with system updates, backups, and security monitoring. - Collaborate on IT projects and initiatives. - Assist in documenting IT processes and procedures. - Provide end-user support for technical inquiries and issues.

Requirements

• Currently enrolled in a relevant Bachelor's program and participating in an OJT/Internship program as part of your curriculum subject.
• Possesses robust organizational and communication skills.
• Exhibits a keen eye for detail and the capacity to handle multiple tasks effectively.
• Demonstrates proficiency in the Microsoft Office Suite.
• Displays a strong enthusiasm for learning and adapting in a dynamic, fast-paced environment.
• Possesses foundational knowledge of operating systems, including Windows, Linux, or macOS.
• Demonstrates adept problem-solving abilities and meticulous attention to detail.
• Capable of working both independently and collaboratively as part of a team.
• Maintains a strong desire to remain updated on the latest trends in technology.
• Exemplifies outstanding communication and interpersonal skills.
• Shows remarkable problem-solving capabilities, coupled with a patient disposition.
• Adept at handling high-pressure situations with professionalism.
• Exhibits an empathetic and client-centric approach.

Benefits

• Valuable hands-on experience across multiple business functions.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company.
• Competitive internship incentives and bonus.
• Potential for career advancement within the organization upon graduation.
• At ROC.PH, we foster talent and provide growth opportunities. Join us in delivering limitless digital services to startups and MSMEs through a fixed monthly subscription fee.

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