Customer Success Manager

2 weeks ago


Pasay, Philippines Disprz Full time

As a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and growth.

Responsibilities
  • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and initial setup. Conduct product training sessions to ensure customers are effectively utilising our offerings.
  • Relationship Management: Build and maintain long-lasting relationships with customers, acting as their trusted advisor. Understand customers' business objectives and develop tailored strategies to help achieve them.
  • Customer Support: Address and resolve customer inquiries, issues, and complaints in a timely and effective manner. Collaborate with internal teams (e.g., sales, product development, support) to escalate and resolve complex issues.
  • Proactive Engagement: Regularly check in with customers to monitor satisfaction and identify opportunities for upselling or cross-selling. Conduct periodic business reviews to ensure customers are achieving their goals and to provide recommendations for improvement.
  • Advocacy and Feedback: Serve as the voice of the customer internally, providing feedback to product and development teams to drive continuous improvement.
  • Renewals and Retention: Drive customer renewals by demonstrating the value of our products/services and ensuring customer satisfaction. Identify at-risk accounts and implement strategies to mitigate churn.
  • Metrics and Reporting: Track and report on key performance indicators (KPIs) related to customer success, such as customer health scores, renewal rates, and NPS (Net Promoter Score). Use data and analytics to inform decision-making and improve customer success processes.
Required Skillset
  • Location: based in Malaysia.
  • 5-8 years experience in customer success, account management, or similar customer-facing roles.
  • Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
  • Experience in Software as a Service is a plus.
  • Excellent problem-solving, communication and interpersonal skills, with the ability to build strong relationships.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Customer-centric mindset with a passion for helping others succeed.
  • Ability to thrive in a fast-paced, dynamic environment.
#J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines Disprz Full time

    As a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and...


  • Pasay, National Capital Region, Philippines Pro Coffee Gear Full time

    Job Title:Head of Customer SuccessLocation:Remote (Global)Company:Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Successto lead and evolve our global customer experience function. This strategic role is essential to driving...


  • Pasay, Philippines Business Development Full time

    Career Opportunities with UniTrust Financial Group A great place to work. Careers At UniTrust Financial Group Current job opportunities are posted here as they become available. Remote Customer Success Sales Manager – Work From Home | High Commission + Bonuses Location: Remote (U.S. Based Only) – Work From Home Job Type: Full-Time | Commission-Only |...


  • Pasay, Philippines Teleport Full time

    Overview We\'ve got modern day solutions for all your modern day delivery woes. In a world that\'s constantly on the move, we know how important it is to keep things moving. We\'re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be easy, quick...


  • Pasay, National Capital Region, Philippines Teleport Full time ₱1,200,000 - ₱3,600,000 per year

    About UsWe've got modern day solutions for all your modern day delivery woes.**In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.Logistics should be easy, quick and...


  • Pasay, National Capital Region, Philippines Teleport Full time $70,000 - $120,000 per year

    **About Us We've got modern day solutions for all your modern day delivery woes.****In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be easy,...


  • Pasay, Philippines Infinit-O Full time

    Overview Infinit-O Pasay, National Capital Region, Philippines Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions,...


  • Pasay, National Capital Region, Philippines Michael Page Full time

    Opportunity for Career GrowthGrowth and Learning OpportunitiesAbout Our ClientThis opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.Job DescriptionLead and manage the customer service team to ensure exceptional...


  • Pasay, National Capital Region, Philippines Michael Page Full time ₱800,000 - ₱1,200,000 per year

    Opportunity for Career GrowthGrowth and Learning OpportunitiesAbout Our ClientThis opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.Job DescriptionLead and manage the customer service team to ensure exceptional...


  • Pasay, National Capital Region, Philippines Ayala Corporation Full time $104,000 - $130,878 per year

    Anko Customer Service Managers play a critical role in driving store performance long term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture...