Customer Success Specialist

2 weeks ago

Pasay, Philippines Infinit-O Full time
Overview

Infinit-O Pasay, National Capital Region, Philippines

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.

Responsibilities
  • Serve as the first point of contact to manage multiple accounts during their implementation
  • Demonstrate a deep understanding of the Envoy platform as well as project management methodologies
  • Work directly with our customers to deploy a range of products within our workplace platform
  • Drive a streamlined implementation plan following Envoy’s guidelines for scaled onboarding
  • Have impeccable follow up with client calls, emails, and training
  • Deliver engaging enablement sessions to successfully onboard key user roles
  • Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
  • Execute on both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers
  • Ensure Envoy customers derive maximum value from their investment in our platform, utilizing key features and products
  • Represent Envoy as a domain and product expert in customer interactions
  • Always push for industry-leading NPS scores.
Qualifications
  • 1+ year of experience managing relationships with software or services clients in either a B2B sales or account management role
  • 1+ years of implementation experience OR experience driving projects for customers. Demonstrated ability to manage clients
  • Knowledge of change management skills
  • Strong verbal and written English communication skills both internally and externally
  • Strong critical thinking and problem solving skills
  • Experience with deadlines
  • Comfortable and energized operating in a fast moving organization
  • Training curriculum development and delivery is a plus
  • Previous experience in a startup environment and using Salesforce or another CRM platform is a plus
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Training
Industries
  • IT Services and IT Consulting and Business Consulting and Services
#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Pasay, National Capital Region, Philippines Disprz Full time

    As a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and...

  • Head of Customer Success

    3 weeks ago

    Pasay, National Capital Region, Philippines Pro Coffee Gear Full time

    Job Title:Head of Customer SuccessLocation:Remote (Global)Company:Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Successto lead and evolve our global customer experience function. This strategic role is essential to driving...

  • Customer Success Manager

    2 weeks ago

    Pasay, Philippines Disprz Full time

    As a Customer Success Manager (CSM) for the South East Asia region, you will play a critical role in ensuring our customers achieve their desired outcomes while using our products/services. You will be the primary point of contact for our customers, fostering strong relationships and driving customer satisfaction, retention, and growth. Responsibilities...

  • Senior Executive, Customer Success

    2 weeks ago

    Pasay, Philippines Teleport Full time

    Overview We\'ve got modern day solutions for all your modern day delivery woes. In a world that\'s constantly on the move, we know how important it is to keep things moving. We\'re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be easy, quick...

  • Senior Executive, Customer Success

    4 days ago

    Pasay, National Capital Region, Philippines Teleport Full time ₱1,200,000 - ₱3,600,000 per year

    About UsWe've got modern day solutions for all your modern day delivery woes.**In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.Logistics should be easy, quick and...

  • Senior Executive, Customer Success

    2 days ago

    Pasay, National Capital Region, Philippines Teleport Full time $70,000 - $120,000 per year

    **About Us We've got modern day solutions for all your modern day delivery woes.****In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be easy,...

  • Customer Success Sales Manager

    6 days ago

    Pasay, Philippines Business Development Full time

    Career Opportunities with UniTrust Financial Group A great place to work. Careers At UniTrust Financial Group Current job opportunities are posted here as they become available. Remote Customer Success Sales Manager – Work From Home | High Commission + Bonuses Location: Remote (U.S. Based Only) – Work From Home Job Type: Full-Time | Commission-Only |...

  • Customer Quotation Specialist

    4 days ago

    Pasay, National Capital Region, Philippines Hellmann Worldwide Logistics Full time ₱1,200,000 - ₱2,400,000 per year

    Über unsBereit, mit uns die Zukunft zu gestalten?Bei Hellmann stehen unsere Mitarbeitenden im Zentrum all unseres Handelns – denn für uns zählen Beziehungen. Teil von Hellmann zu werden bedeutet mehr, als nur in ein globales Unternehmen einzusteigen. Es ist eine Einladung, gemeinsam mit uns die Zukunft der Logistikbranche zu prägen.Unsere...

  • Customer Quotation Specialist

    4 days ago

    Pasay, National Capital Region, Philippines Hellmann Worldwide Logistics SE & Co. KG Full time ₱900,000 - ₱1,200,000 per year

    Über unsBereit, mit uns die Zukunft zu gestalten?Bei Hellmann stehen unsere Mitarbeitenden im Zentrum all unseres Handelns – denn für uns zählen Beziehungen. Teil von Hellmann zu werden bedeutet mehr, als nur in ein globales Unternehmen einzusteigen. Es ist eine Einladung, gemeinsam mit uns die Zukunft der Logistikbranche zu prägen.Unsere...

  • Customer Care Specialist

    4 days ago

    Pasay, National Capital Region, Philippines MicroSourcing Full time ₱150,000 - ₱250,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Care SpecialistLocation: MoA, Two Ecom, MOA, Pasay, PhilippinesWork setup & shift: Onsite | Night ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...