Client Support Consultant

2 weeks ago

Pasig, Philippines Atticus Advisory Solutions, Inc. Full time

We are looking for proactive and client-focused Client Support Executives/Sr. Client Support Executives to join our growing team in SEA. This role will act as the local point of contact for clients in the Philippines and play a key part in ensuring a smooth experience for users of our digital solutions. He/she will work closely with our internal teams in India to relay client feedback, resolve issues, and ensure successful onboarding and adoption of our platform. Key Responsibilities: Client Communication: Maintain daily communication with client stakeholders to ensure alignment and address ongoing needs or queries. Transactional Support: Execute routine transactional or operational tasks/configurations that support client operations, ensuring accuracy and timeliness. Project Tools & Tracking: Be proficient in using Asana or similar project management tools to track tasks and timelines. Meeting Participation: Attend and represent the company in Monthly/Quarterly Business Reviews (MBR/QBR) at client offices. Onboarding Assistance: Conduct initial field visits to support onboarding processes and gather feedback from the ground. User Support: Provide real-time on-call or chat-based support to users and local client teams. Training & Enablement: Deliver product training to users in the local language, ensuring clear understanding and effective adoption. Internal Coordination: Relay client issues, feedback, or escalations promptly to the internal team (customer success, product, tech.) in India, ensuring swift resolution and continuous improvement. Integration Knowledge – Conceptual understanding of APIs, Middleware integrations Required Skills & Qualifications: Bachelor’s degree in Business, IT, or related field 2+ years of client-facing experience, preferably in tech/SaaS/CPG domain Strong communication skills in Filipino and English Customer-focused with the ability to build and maintain strong client relationships Ability to travel locally for client visits as requiredSelf-motivated with the ability to work independently and remotely with an India-based team Proficient in using digital tools such as email, MS Excel and PowerPoint, Google Sheets and Slides, mobile apps, and communication platforms like WhatsApp, etc. Nice to Have: Experience in FMCG, Van Sales, or SaaS-based implementations Familiarity with CRM/DMS/Field Force solutions #J-18808-Ljbffr

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