Product Implementation Specialist

1 week ago

Dumaguete, Philippines Tarro Full time

Tarro Manila, National Capital Region, Philippines What We’re Looking For We’re looking for a product-minded problem solver who thrives on improving user experiences through configuration, process, and smart systems design. As a Product Implementation Specialist, you’ll be a key player in helping restaurants get started with Tarro and ensuring their menus and operations are set up for long-term success. This is not a plug-and-play role. You’ll need to dive deep into how our tools work, understand the nuances of each restaurant’s operation, and figure out how to represent them within our product in a way that scales across voice, tech, and service. You’ll be on the front lines of implementation—but with the ownership and autonomy of someone who’s thinking 3 steps ahead. What You’ll Accomplish Own the end-to-end configuration process for new restaurant clients, ensuring our platform reflects their menu and operations accurately, efficiently, and at scale. Become an expert in our internal configuration tool, and translate complex restaurant menus into agent-friendly, customer-centric configurations. Partner with cross-functional teams including Voice Platform, Product, and Customer Support to ensure implementation is seamless and optimized for quality. Identify and fix root causes of onboarding and configuration issues, proposing systemic improvements whenever possible. Stay on the pulse of product changes and proactively apply new features that improve menu quality and therefore restaurant operations. Contribute to evolving our implementation processes, tools, and documentation to improve speed, quality, and repeatability. Year 1 Deliverables Become fluent in the tools and systems used by both the Implementation team and frontline agents—deeply understanding the real-world implications of your work. Take full ownership of onboarding for 5–6 new restaurants per month, from initial scoping to final QA and go-live. Consistently resolve configuration-related tickets and escalations within SLA, maintaining high quality and low error rates. Proactively identify at least 2 menu quality or implementation process improvements based on frontline feedback or customer outcomes. About You You have strong problem-solving and analytical skills, and love working through messy problems to find scalable solutions. You have a product mindset—you think about how systems scale, not just about completing tasks. You communicate clearly and proactively across functions, and enjoy working with both technical and non-technical stakeholders. You’re self-motivated, detail-obsessed, and care deeply about delivering great experiences to restaurants and their customers. Bonus Points You have 1–2 years of experience in product implementation, onboarding, or product operations in a high-growth SaaS or startup environment. You have exposure to restaurant technology, voice-based ordering, or POS systems. You’ve worked in a fast-paced, ambiguous environment where you had to wear multiple hats. You have experience translating real-world operations into structured, configurable systems. You’ve used internal tools or no-code platforms to solve user-facing problems. You can point to strong academic performance in a quantitative or technical field as a plus. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Tarro by 2x Sign in to set job alerts for 'Implementation Specialist' roles. #J-18808-Ljbffr

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