Product Implementation Specialist

4 weeks ago

Dumaguete, Philippines Tarro Full time

Tarro Manila, National Capital Region, Philippines

What We’re Looking For

We’re looking for a product-minded problem solver who thrives on improving user experiences through configuration, process, and smart systems design. As a Product Implementation Specialist, you’ll be a key player in helping restaurants get started with Tarro and ensuring their menus and operations are set up for long-term success.

This is not a plug-and-play role. You’ll need to dive deep into how our tools work, understand the nuances of each restaurant’s operation, and figure out how to represent them within our product in a way that scales across voice, tech, and service. You’ll be on the front lines of implementation—but with the ownership and autonomy of someone who’s thinking 3 steps ahead.

What You’ll Accomplish
  • Own the end-to-end configuration process for new restaurant clients, ensuring our platform reflects their menu and operations accurately, efficiently, and at scale.
  • Become an expert in our internal configuration tool, and translate complex restaurant menus into agent-friendly, customer-centric configurations.
  • Partner with cross-functional teams including Voice Platform, Product, and Customer Support to ensure implementation is seamless and optimized for quality.
  • Identify and fix root causes of onboarding and configuration issues, proposing systemic improvements whenever possible.
  • Stay on the pulse of product changes and proactively apply new features that improve menu quality and therefore restaurant operations.
  • Contribute to evolving our implementation processes, tools, and documentation to improve speed, quality, and repeatability.
Year 1 Deliverables
  • Become fluent in the tools and systems used by both the Implementation team and frontline agents—deeply understanding the real-world implications of your work.
  • Take full ownership of onboarding for 5–6 new restaurants per month, from initial scoping to final QA and go-live.
  • Consistently resolve configuration-related tickets and escalations within SLA, maintaining high quality and low error rates.
  • Proactively identify at least 2 menu quality or implementation process improvements based on frontline feedback or customer outcomes.
About You
  • You have strong problem-solving and analytical skills, and love working through messy problems to find scalable solutions.
  • You have a product mindset—you think about how systems scale, not just about completing tasks. You communicate clearly and proactively across functions, and enjoy working with both technical and non-technical stakeholders.
  • You’re self-motivated, detail-obsessed, and care deeply about delivering great experiences to restaurants and their customers.
Bonus Points
  • You have 1–2 years of experience in product implementation, onboarding, or product operations in a high-growth SaaS or startup environment.
  • You have exposure to restaurant technology, voice-based ordering, or POS systems.
  • You’ve worked in a fast-paced, ambiguous environment where you had to wear multiple hats.
  • You have experience translating real-world operations into structured, configurable systems.
  • You’ve used internal tools or no-code platforms to solve user-facing problems.
  • You can point to strong academic performance in a quantitative or technical field as a plus.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

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